SUMMARY

The Enhanced Care Coordinator will work with members to coordinate comprehensive care among various service providers. The ECM Coordinator works as part of an interdisciplinary team to address the member’s physical and mental health, substance use, social needs, oral health, and long-term services and supports. All services are provided in person, with minimal exclusion. The ECM Coordinator primary responsibility requires outreach and engagement of new clients, comprehensive assessment, development of care management plan, coordination of care, health promotion, transitional care services, family supports, and coordination of community and social supports. The ECM Coordinator position requires excellent customer services skills, people skills, and is expected to use Evidence Based Practices, such as Motivational Interviewing and Harm Reduction Model to maintain high quality services. This person is required to build strong relationships with internal programs serving the same clients and our external partners and service providers to ensure clients receive the best care possible.

QUALIFICATIONS

• Fluent in Spanish required.
• 2 years of experience working with the unhoused population preferred.
• 1-2 years of experience working with the unhoused and / or low and mixed- income populations in addition to experience in child welfare, family work, and substance abuse preferred.
• Have an understanding of low-income and unhoused individuals and their specific needs preferred.
• Knowledge of crisis prevention, intervention, goal setting.
• Proficient skills in Microsoft Office, including Microsoft Word and Excel.
• Excellent customer service, communication and problem-solving skills.
• High quality organizational skills.
• The ability to work well under deadlines and to multitask.
• The ability to build relationships and coalitions with the community.
• The ability to build partnerships and good relationships with providers and clients.
• Excellent verbal and written communication skills.
• Excellent critical thinking and problem-solving skills.
• All other duties as assigned.

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

• Always maintain a safe work environment and confidentiality
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
• Organize and prioritize multiple activities to meet all external and internal deadlines
• Maintain professional demeanor that reflects positively on the agency
• Demonstrate respect and courtesy toward others
• Able to thrive in a work environment emphasizing teamwork and collaboration
• Respond in a timely manner in all aspects of communication
• Work with minimum supervision
• Perform other duties as assigned