ABOUT DRAYCOTT NURSING & CARE

This is a remarkable time to be joining Draycott Nursing & Care as we focus on our growth and expansion in delivering world class Nursing and Care.
We are a recognised market leader in nursing, domiciliary, social and personal care. We pride ourselves on our professional and discreet service with our staff applying our 4 Cs; Compassion, Collaboration, Competence and Commitment.
You will have a chance to work alongside the gold standard in Registered Nurses and Carers. Our daily and live-in care enables our clients to remain in their own home whilst being cared for by professional and highly trained Carers and Registered Nurses.
For over 20 years Draycott Nursing and Care has been recognised by doctors, consultants and clients for exceptionally high professional standards and 24/7 support.

QUALIFICATIONS & EXPERIENCE

• At least 1-year prior experience in a similar commercial/sales support role.
• Flexibility, the ability to handle many different tasks at once and to be flexible in your approach to the way the task is done, by effectively organising your own time to prioritise activities, ensuring that business objectives are achieved within set timescales and to the required standard whilst demonstrating attention to detail
• Excellent IT skills including knowledge using Microsoft Office applications or similar software programmes as appropriate and good knowledge of our specific software for the bookings system
• Comfortable operating in a “soft” sales capacity in order to take new Client enquiries, explain our services and follow up on all such Client enquiries professionally in accordance with Draycott Nursing & Cares operating processes and growth expectations.
• To have formal clinical training is preferred, although this is not always necessary, strong clinical knowledge is highly advantageous
• Some experience in healthcare role with the equivalent experience and proof of ability to help support the wider team with knowledge
• Experience of working within a customer service environment.
• Excellent interpersonal skills, able to communicate well and appropriately with members of Draycott Nursing and Care staff and any other individuals who come into contact with Draycott Nursing & Care.
• Creativity, able to contribute suggestions for the progression of the business and to improve our efficiency and cost-effectiveness.
  If this is of interest apply now

ABOUT YOU AND THE ROLE

You will be our prospective and current clients’ first point of contact, helping them find the right care to suit their needs. This role acts as a liaison between our Business Development team and the Care Coordinator team to ensure we maximize the potential of all leads generated and facilitate care package creation that can be delivered by the coordinators and care team.
Maintaining awareness, understanding and adhering to Draycott Nursing & Care’s policies, procedures and CQC requirements. Ensuring you are an ambassador for Draycott Nursing & Care.
This successful candidate must have excellent interpersonal skills, great attention to detail, and the ability to build trust and relationships quickly. A background in sales, reception, or administration in a similar field would be very useful in understanding the care needs of our clients and helping them choose the best care options.

MAIN RESPONSIBILITIES

• The main point of contact for inbound phone calls, re-directing to team members as required
• Enquiries management (email, phone, walk in etc), qualification and nurturing active and ‘lost’ leads. Includes emailing brochures and rates to clients and next of kin
• Support home visits for local enquiries, being a consistent point of contact during the enquiry in order to maximise conversion potential.
• To maintain a strong understanding of the company’s products
• Updating and managing enquiry data, follow ups and tasks in the CRM system
• Attending regular meetings to give team update on enquiries progress
• Using Draycott’s guidelines on care services and packages, recommend the most suitable care package for a prospective client, promoting and upselling services
• Guide our clients through the enquiry and onboarding process, managing all paperwork and communication, ensuring all required steps and assessments are completed within agreed timelines
• With the Operations Manager, proactively manage leads generation websites to best utilise carers and nurses with availability beyond the existing client pool and leads received.
• Liaising with Care Coordinators to arrange care and nurse liaison visits
• Manage the Draycott shop front for any walk-ins, creating a welcoming environment for carers, nurses, prospects and clients
• Conduct periodic market research and analysis under the guidance of the Business Development Manager
• Maintaining and developing relationships with current clients
• Providing general office and administrative support