Enquiry Desk Assistant at South Yorkshire Police

Doncaster, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

27204.0

Posted On

04 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Conflict Resolution, MS Word, MS Excel, Clerical Administration, Communication, Problem Solving, Teamwork, Resilience, Data Entry, Record Management, Confidentiality

Industry

Law Enforcement

Description

Role: Enquiry Desk Assistant District: Doncaster Location: College Road, Doncaster Salary: £25,242 - £27,204 pro rata (plus weekend working) Hours: 16 Contract Type: Permanent In this role you will deliver a high standard of customer service to members of the public who attend our stations, dealing promptly, professional and courteously with all enquiries. Key responsibilities: * Provide a prompt response to all enquiries received at the enquiry desk. * Where appropriate signpost enquirers to other SYP teams, partner services and/or organisations. * Accept, record, and securely store items of found and evidential property including cash and firearms handed in by members of the public. * Creating incidents (e.g., Reporting crimes, historic offences, CSODS) * Check, Confirm, process and record information in relation to force processes for example, vehicle documentation/seizure, road traffic collisions, bail signers, sex offender registration and crime reports. * Maintain and update electronic records/systems. * Search and retrieve information to complete tasks whilst maintaining the security and confidentiality of all material handled. * Report persons for minor offences, use of Police Caution. * Responsibility for security of access through the public foyer area/ car parks including booking in visitors to the site. * Carry out general clerical/ administrative duties * Attend court to give evidence in accordance with instruction and legislation. Skills and experience: * Experience of dealing with customers face to face in a fast-paced environment. * Able to keep calm under pressure when dealing with difficult situations. * Possess keyboard skills and be competent in the use of computer applications including MS Word and Excel. * Ability to demonstrate teamwork, effective communication, resilience, and problem solving. * Previous clerical / administrative experience. * Able to work a shift pattern including weekends, bank holidays and overtime when available and ability to travel to and work at different sites. Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview. For more detailed information relating to the role, skills and experience for this role, please click here [https://www.southyorkshire.police.uk/SysSiteAssets/media/downloads/south-yorkshire/careers/talent-acquisition-team-documents/role-profiles/enquiry-desk-assistant-role-profile.docx?_t_id=uEBmHikZgoLbSYh4nQQa9g==&_t_uuid=Ptop3LqAQMGrOEC-RaU9-w&_t_q=enquiry+desk+assistant&_t_tags=siteid:9a7e26e6-9ba2-42bf-80ec-103507e5aec9,language:en,andquerymatch&_t_hit.id=Cds_Soh_Web_Models_Media_GenericMedia/_66654673-461a-4b5f-a770-92fc2f3e19a2_en-GB&_t_hit.pos=1] to view the role profile. What we offer: We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below: * A highly competitive salary and access to a generous pension scheme * Generous annual leave allowance * A wide range of family friendly policies including enhanced maternity, paternity and adoption leave * Flexible working arrangements including flexi-time and hybrid working * A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust * Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police * Employee Assistant Programme (accessible 24/7) offering confidential support and advice * Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme * Committed to embedding sustainability: South Yorkshire Police Sustainability Strategy 2020-2025 (yhrn.police) * Membership to the Sports and Social Club * Access to a wide range of staff support groups and networks Eligibility: Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 3 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police. Appearance & Standards: South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process. South Yorkshire Police’s overarching aim is to deliver an excellent police service to support safer communities. The public’s assessment of our excellence is influenced by the level of trust and confidence in us, as an organisation and as individuals. In comparison to the general public, police officers and police staff are held to a higher standards of behaviour and accountability. In applying to join the police, applicants are accepting of these higher standards and understand the implications on their right to privacy. South Yorkshire Police’s Key Values: At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to. Smarter ways of Working: South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community. There are 3 different categories as part of this which are: Fixed, Field and Hybrid. This role has been evaluated as a fixed role. Fixed: This is a traditional arrangement, applicable when the work is mostly required to be undertaken at a fixed single place of work (on police premises) for most of the time. The work can only or is more effectively delivered from a police premises or other agreed organisational/partner premises. Contact details: For further information about the role, please contact: Ian Stones on 07562 352813 Closing Date: 18th June 2026 Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Recruitment Manager and the Line Manager for the role. Candidate Information: Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check. Diversity & Inclusion: Applications are particularly welcome from female and ethnic minority candidates. It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome applications from these valuable underrepresented groups. If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk In addition, we will look to support anyone who requires Part Time/Job share working hours. Documents to Review: For the Police Staff Recruitment Vetting Handbook - Please Click here [https://www.southyorkshire.police.uk/SysSiteAssets/media/downloads/south-yorkshire/careers/talent-acquisition-team-documents/advert-content/force-vetting-guide---police-staff.pdf?_t_id=SyD1OZPKjmmSqhIbCwEkog==&_t_uuid=rCAQcMj_RwWNvC0ZLFmsBg&_t_q=police+staff&_t_tags=language:en,siteid:9a7e26e6-9ba2-42bf-80ec-103507e5aec9,andquerymatch&_t_hit.id=Cds_Soh_Web_Models_Media_GenericMedia/_af8e1af7-143e-4f8b-9e92-e84ce1a6485a_en-GB&_t_hit.pos=2] For Application Guidance and Tips - Please Click Here [https://www.southyorkshire.police.uk/SysSiteAssets/media/downloads/south-yorkshire/careers/talent-acquisition-team-documents/advert-content/application-guidance---new.docx?_t_id=uEBmHikZgoLbSYh4nQQa9g==&_t_uuid=FOZ7K4bMS7-Jgck8ieCvGw&_t_q=application+guidance&_t_tags=siteid:9a7e26e6-9ba2-42bf-80ec-103507e5aec9,language:en,andquerymatch&_t_hit.id=Cds_Soh_Web_Models_Media_GenericMedia/_84e993a4-8b37-4c95-85a9-4f31e39a8939_en-GB&_t_hit.pos=1] For the FIT Values of South Yorkshire Police - Please Click Here [https://www.southyorkshire.police.uk/SysSiteAssets/media/downloads/south-yorkshire/careers/talent-acquisition-team-documents/advert-content/syp-fit-values.pdf] View our recruitment video: https://youtu.be/2dGn5qti7_c [https://youtu.be/2dGn5qti7_c]

Responsibilities

Provide high-standard customer service at the enquiry desk, handling public enquiries and processing police-related documentation. Responsibilities include managing found property, recording crime reports, and maintaining secure electronic records.