ENQUIRY OFFICER

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• 2 x Ongoing Full-Time opportunities
• Located in Parramatta with flexible working arrangements available
• Clerk Grade 3/4, salary range from $82,193 - $90,001 p.a. plus superannuation and annual leave loading

OUTLINE YOUR EXPERIENCE IN MANAGING CHALLENGING WORKLOADS IN A FAST-PACED ENVIRONMENT WITH COMPETING DEMANDS AND TIMEFRAMES.

Please refer to the Applicant’s Guide to Applying to assist you with your application.
If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.
All other applicants please submit your application by clicking ‘Apply Now’.
Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

ABOUT THE ROLE

This role sits within the Early Childhood Education and Care Regulatory Authority in the Operations Group. We have regulatory responsibility, through the National Quality Framework and our state-based early childhood legislation, to raise quality and drive continuous improvement and consistency in education and care services.
As the Enquiry Officer, your role responds to routine enquiries and assists with the provision of information to the early childhood education and care sector and other stakeholders. As a detail-oriented professional you will manage complaint registrations, statutory notifications and maintain accurate service records. You will also provide timely and accurate information to support senior officers and ensure compliance with GIPA requests, subpoenas and other operational matters.
For further information please click here to view the role description

ESSENTIAL REQUIREMENTS OF THE ROLE

• A valid Working with Children Check clearance.
• Demonstrated understanding of and commitment to the value of public education.