ABOUT OUR ORGANIZATION

The Laborers Funds Administrative Office of Northern California, Inc. is a not-for-profit corporation providing administrative services under contractual agreements for Northern California Laborers Trust Funds. We employ over 100 employees and provide services for over 30,000 Laborers and beneficiaries in the various employee benefit plans we have administered since 1963.

We are looking for a Enrollment Analyst to join our team and provide administrative and excellent customer service to union Laborers and their families.
The position performs various tasks involved in administering union negotiated fringe benefits (retirement, health, vacation, annuity), in accordance with the written plan documents, with a primary focus on administrative processing in a high paced team environment with a high volume of member interaction. As a Enrollment Analyst, you will manage the high-volume customer service email account, listen to multiple voicemail groups daily, and forward emails and messages to appropriate departments; update daily employee attendance calendar; maintain office supply inventory and organization; process third party logistics liens and respond to attorneys’ informational requests; review and record invoices monthly using Microsoft Excel and forward to Accounting department; update employee contact information; process disability certifications; provide excellent customer service on the phone and during member visits; communicate policies, regulations, and benefit information; and perform additional duties assigned by a Manager and/or Associate Director of Benefits.