WHO WE ARE: OXFORD INTERNATIONAL

Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work ©!

SKILLS REQUIRED:

• Strong communication skills to engage with variety of stakeholders within the school
• Excellent problem-solving and customer service skills, ensuring timely resolution of student inquiries
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks
• Familiarity with student management systems and MS Office
• Ability to lead and collaborate across teams to achieve student success
• Skilled in working cross-functionally with various departments to improve student services and outcomes
• Keeps up to date with industry trends, continually improving processes to enhance student experience

EXPERIENCE REQUIRED:

• Post-secondary Enrollment & Student Services: Extensive experience in Enrollment, Student Services, and/or admissions in a post-secondary or higher education environment, preferably within a career-focused institution or college
• Student Support: Experience providing individualized guidance and support to students pre-and post-enrollment
• Compliance & Regulations: Strong understanding of educational regulations and the ability to ensure compliance in student services and records management
• Operational oversight: Experience overseeing student-related operations such as registration, records, and payment processing
• Data-driven decision making: proven ability to analyze student data and use insights to improve enrollment processes, and managing student records
• Program development & Implementation: Experience in developing and implementing policies, procedures, and programs aimed at enhancing the student experience

JOB PURPOSE

The Enrollment and Student Services Manager plays an integral role in enhancing the College’s exceptional student experience, overseeing admissions, enrollment, financial aid, orientation, retention, and graduation for Career College cohorts.
This position reports directly into the Senior Manager, Enrollment and Admissions Canada, and is responsible for the annual review of enrolment operations, compliance requirements, student records and graduation data. It serves as a primary liaison to academic and service areas, including payment plans, career support, advising, and supporting student issues and appeals.
As an integral part of the College’s success, this role represents the College to various stakeholders, responding to inquiries and ensuring students receive the support they need.

THIS JOB DESCRIPTION IS PROVIDED AS A GUIDE TO THE ROLE. IT IS NOT INTENDED TO BE AN EXHAUSTIVE DESCRIPTION OF DUTIES AND RESPONSIBILITIES AND MAY BE SUBJECT TO PERIODIC REVISION.

Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy.
Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status