Enrollment/Billing Representative - Whitestown, Indiana at The Cigna Group

, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Billing, Collections, Communication, Detail Oriented, Organizational Skills, Self-Starter, Team Player, Microsoft Outlook, Microsoft Excel, Microsoft Word, Internet Skills

Industry

Hospitals and Health Care

Description

The job profile for this position is Enrollment/Billing Representative, which is a Band 1 Professional Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. *Please note: This is mainly a remote/work at home position but the candidate selected must be within driving distance to Whitestown, Indiana as it will require 1-2 days per quarter to be on-site in the Whitestown, Indiana office. The schedule is Monday - Friday, 8:00am - 4:30pm EST.* ESSENTIAL FUNCTIONS Prepare and review claims to ensure billing accuracy according to payor requirements. Pursue collection activities to obtain reimbursement from payors. Contact payor to request overrides, retro authorizations, additional documentation, window extensions, etc. to ensure invoice has necessary elements for reimbursement or to work a rejected claim (denial). Make 10-20 outbound calls daily, as needed. Frequent follow up with payers and/or patients on outstanding accounts. Respond to billing inquiries and questions relating to patient accounts. Frequently use phone/email/portal communications with patients and payors. QUALIFICATIONS HS Diploma or GED required Customer service experience; healthcare/insurance industry preferred Patient billing and collections experience preferred PC Skills including Microsoft Outlook, Excel, Word and Internet Strong written & verbal communication skills Detail oriented and strong organizational skills Self-starter and team player; willingness to learn Focus on quality and service Demonstrated ability to meet multiple deadlines and manage a heavy workload Integrity to handle sensitive or confidential information is critical If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Responsibilities

The Enrollment/Billing Representative prepares and reviews claims for billing accuracy and pursues collection activities to obtain reimbursement from payors. They also respond to billing inquiries and maintain frequent communication with payers and patients regarding outstanding accounts.