JOB SUMMARY:

The Enrollment Manager oversees all aspects of member enrollment and membership processes across Club sites. This includes welcoming families, providing high-quality customer service, and ensuring that all membership and financial documentation is completed accurately and on time. The Enrollment Manager works closely with parents, schools, and community partners to support youth enrollment, renewals, and program access, while also managing Child Care Assistance Program (CCAP) compliance and fees. This position ensures a smooth and positive experience for every family entering the Club.

KNOWLEDGE, SKILLS, ABILITIES:

• High school diploma or equivalent required; Associate’s degree preferred.
• 3+ years of customer service, sales, or enrollment experience.
• Bilingual in Spanish and English strongly preferred.
• Strong organizational and administrative skills, with the ability to handle multiple priorities in a fast-paced environment.
• Proficient in Microsoft Word, Excel, Outlook, and comfortable working with databases.
• Ability to build and maintain effective relationships with parents, schools, and community partners.
• Reliable, punctual, and able to maintain confidentiality.

MENTAL/EMOTIONAL REQUIREMENTS:

• Ability to remain calm and professional under pressure.
• Strong organizational skills to manage multiple priorities.
• Conflict resolution and problem-solving skills.
• Ability to work with sensitivity and cultural awareness.
• Commitment to trauma-informed practices, ensuring both physical and emotional safety for members and families.

TASKS MAY INVOLVE:

• Standing or sitting for extended periods.
• Light lifting, carrying, pushing, or pulling of materials up to 25 pounds.
• Occasional bending, stooping, or reaching.