About IMG Academy

Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:

• Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
• Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
• Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches

The Enrollment Coordinator will be responsible for processing all aspects of student enrollment at IMG Academy and assist in guiding over 1,500 returning students, new students, and their families through the enrollment journey by primarily focusing on working with families to support them in the onboarding and arrival process. The successful candidate will work to ensure each family has been given the resources and support that is necessary for the student to have an incredible experience at IMG Academy! Responsibilities include but are not limited to owning processes and communication-related to the onboarding of students. In addition, creating, distributing, and finalizing enrollment agreements.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s degree required
• Experience with high-volume calling
• Excellent written and verbal communication skills
• Adequate Microsoft Excel skills (Data Validation, IF formulas, VLOOKUP, Pivot Tables, Slicers, Conditional Formatting, etc.)
• Advanced knowledge and ability to use CRM systems
• Basic understanding of sales processes/pipeline management is preferred
• Highly organized and prepared; flexible in meeting the needs of multiple departments in a timely fashion
• Proven ability to multi-task while handling a wide array of responsibilities
• Experience communicating highly sensitive information amongst multiple departments
• Strong commitment to customer service and the student-athletes’ and their families’ experience, as well as collaboration within the team and across multiple departments on campus
• Bilingual (Spanish)

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of electronic contract signing software is preferred (i.e. – Adobe, Signable, etc.)
• Knowledge of SSS financial aid portal is preferred
• Knowledge of a Health Record/Online Registration platform is sought, but not required
• Some knowledge of database management (Access, SQL, ETL Pipelines) is sought, but not required

BACKGROUND REQUIREMENTS:

• Requires a background check upon offer
• Requires a drug test upon offer

BENEFITS:

As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program
• and more!

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

GET TO KNOW US BETTER:

www.imgacademy.com
www.imgacademy.com/careers
IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

POSITION RESPONSIBILITIES:

Process

• Effectively communicating with clients about requirements and expectations for their boarding school experience
• Responsible for the onboarding experience of a boarding school family, including managing the clearance of registrations forms for boarding school
• Prepare, create, distribute, and finalize student enrollment agreements
• Ensure proper completion of the enrollment agreement in coordination of IMG Academy policies and procedures
• Reconciles completed enrollment agreements with IMG Academy accounting and finance department
• Manages all enrollment agreement revisions and adjustments
• Utilize CRM system daily to track communication and process on all student enrollments

Communication

• Provide exceptional customer service via prompt and accurate communication with current and potential IMG Academy families
• Act as a liaison and point of contact between the families and the Academy, specifically regarding the onboarding experience
• Facilitate and communicate effectively with families on enrollment agreement status, including when an enrollment agreement is set to expire
• Communicate regularly with IMG Academy student-athletes on the status and progress of their respective families through the enrollment process

Collaboration

• Effectively build relationships with and prioritize the requests/needs of the Student-Athlete Advisor team, ensuring effective communication
• Collaborate with the Enrollment Services Manager to ensure best practices and identify new opportunities for efficiencies and growth
• Ensure proper communication with Enrollment Services Manager to accurately present data to Reporting Analysts, John Hopkins, and other relevant stakeholders on campus
• Work with the Finance/Accounting team to properly organize and archive enrollment contracts, ensuring effective reconciliation
• When necessary, communicate with admissions office on a regular basis regarding applicant status and ensuring student enrollment agreement coincides with such status
• If needed, properly communicate with Housing and Accommodations staff members, ensuring laundry/housing upgrades are effectively communicated/reconciled
• Manage the Support Team email and phone line to fulfill customer requests
• Provide coverage, manage and assist the clearance of registration forms for boarding school and if needed, assist the camp team
• Provide coverage during boarding school check-in to answer any questions, way find and assist where needed
• Assist with overflow of needs from other departments especially during peak seasons on campus
• Other duties as assigned

Goals

• Successfully contribute to achieving annual enrollment targets set forth by senior leadership
• Successfully contribute to achieving 100% registration and health forms clearance for boarding school
• Effectively obtain all student enrollment agreements in conjunction with their expiration dates
• Maintain accurate enrollment data and status tracking in real time
• Maintain accurate registration and health forms data and status tracking in real time

As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles.

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program
• and more