QUALIFICATIONS

Bachelor’s Degree and six years’ related experience required.

PREFERRED QUALIFICATIONS:

The ideal candidate is a strategist with strong technological, management, operational, and planning experience and a proven track record of accomplishments. The candidate will possess the ability to work effectively in a coordinating role across multiple constituencies; a strong, open, and collaborative leadership style; a customer-service orientation with a focus on excellence; outstanding communication skills; strong computer skills are essential; proficiency in Microsoft Office Suite, PeopleSoft, and EAB Navigate experience is highly desirable. An earned Master’s degree from an accredited institution and a strong record of demonstrated supervision or management experience in Enrollment Management or related divisions (i.e., admissions, financial aid, advising, or student success) are preferred.

ADDITIONAL QUALIFICATIONS:

• Comprehensive and detailed knowledge of higher education infrastructure, policies, and procedures
• Ability to interpret and apply policies and procedures independently and to use judgment and discretion
• Skill in planning and performing research and participating in the development, implementation, and evaluation of the Division’s programs, policies, and procedures
• Ability to multitask and manage multiple initiatives simultaneously and ability to establish and maintain cooperative working relationships and work effectively both independently and/or as part of a team

• Serve as the primary contact for enrollment services and provide strategic leadership oversight of the One-Stop Student Services Center
• Supervise all One-Stop Center staff and student assistants, create a student assistant recruitment plan that adheres to student employment procedures, onboarding, training, and development, and assign daily tasks to student assistants that are appropriate for student job classification
• Manage multiple on-boarding and retention initiatives simultaneously; retrieve data and prepare reports; develop and reconcile department budget; maintain and update the department website(s)
• Collaborate with the Department of Information Technology to create new applications to enhance student self-services via in-person, phone, and virtually
• Utilize existing and emerging technology, including queuing systems, EAB Navigate, and Chatbot, to bring high efficiency and organization to the One-Stop Student Services Center
• Foster and maintain excellent working relationships with all levels of the campus community, including other campus officials, departmental divisions and colleges, directors, and deans
• Design and establish a One-Stop Student Services Call Center
• Manage highly sensitive issues and respond to a variety of diverse situations referred to the department by College Officials and constituents
• Research technology and its applications to the One Stop model
• Develop and manage new office initiatives to streamline student transaction