GENERAL INFORMATION

Location:
US-AZ - Phoenix
Position Type:
Full Time
Virtual Eligible:
Yes
Job Category:
Enrollment
Ref #:
6742

DESCRIPTION AND REQUIREMENTS

Are you searching for a rewarding, fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you!

ABOUT US

University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are: Brave. Honest. Focused.
Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring – and learning from – those who share our passion to help others achieve their educational aspirations.
We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

• A Bachelor’s degree from an accredited institution
• Three (3) years of progressively responsible experience, that includes mentoring or assisting others in professional development, in a service environment

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES:

• Previous experience as an enrollment representative
• High level of interpersonal and communication skills to accurately convey University information
• Self-motivated and be able to work effectively in a team environment
• Able to effectively communicate in written and oral formats to employees and students as well as convey a professional image to potential students and the corporate community.
  As an Equal Opportunity employer, we particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
  If you are an active-duty military member seeking employment when off-duty, compliance with Department of Defense Joint Ethics Regulation, 5500-7-R, is required prior to starting employment with University of Phoenix. You are advised to contact your base Judge Advocate General to seek such approval and answer any questions.

1. Collaborate with department leadership to develop and implement individual performance goals, and continuously monitor employee behaviors to ensure prospective students have a positive experience, while ensuring compliance with applicable law, regulatory requirements and University policy.
2. Continually observe employee behaviors and effectively coach and advise employees on improving the quality and effectiveness of information delivery.
3. Ensure all staff are knowledgeable about all University courses and programs, as well as degree program options, enrollment requirements; ensure staff are able to guide prospective students through the University’s enrollment process and able to answer questions in a respectful and encouraging manner.
4. Participate as needed in the talent acquisition process to assist in selecting candidates and in the on boarding process.
5. Proactively identify opportunities to coach, including individualized accountability relative to expected behaviors and outcomes, to ensure individual and team performance goals are met.
6. Demonstrate growth mindset and change management skills to positively influence behaviors of all staff.
7. Select, mentor, coach and evaluate staff; establish and monitor appropriate employee performance objectives; prepare and present employee performance discussions, including one-on-one meetings and quarterly check-ins; implement mentoring and coaching plans, or disciplinary action, where appropriate.
8. Perform other duties as assigned or apparent.
   NOTE: The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed above. Specific goals or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager.
   Supervisory Responsibilities
   Direct management of enrollment representatives