Concordia University is a Lutheran higher education community committed to helping students develop in mind, body and spirit for service to Christ in the Church and in the world.

POSITION SUMMARY

This full-time, hourly non-exempt position is responsible for supporting the admission process and data entry for all levels of enrollment for CUW and CUAA. This position is located at the Mequon campus and reports to the Director of Enrollment Management Operations.

KNOWLEDGE, SKILLS, & ABILITIES

• Outstanding attention to detail
• High level of responsibility and accountability
• Capacity to evaluate complex problems to create efficient solutions
• Ability to work independently and operate effectively within a team environment
• Self-motivated and ability to meet deadlines and prioritize work to successfully complete projects
• Excellent interpersonal and customer service skills with a customer-centric mindset
• Ability to carry out assignments without detailed instructions and obtain facts on which recommendations may be made
• Knowledge of Excel and other Microsoft 365 applications
• Experience working in Slate or other Customer Relationship Management (CRM) software is preferred
• A clear appreciation for Concordia’s mission and the value of higher education from a Lutheran worldview
• Supportive of the mission and values of Concordia University Wisconsin/Ann Arbor and the Lutheran Church Missouri Synod (LCMS)

EDUCATION & EXPERIENCE

A bachelor’s degree or equivalent experience is required. Experience using SQL, HTML/CSS, JavaScript, or other computer programming languages is preferred.

• Support the enrollment process through data entry and data validation
• Help to review application documents to ensure accuracy of information
• Maintain data integrity through careful attention to detail
• Provide CRM (Customer Relationship Management system) support to Admission users, including but not limited to queries, email blasts, and other general questions
• Work as a part of the Enrollment Operations team to continuously improve business processes
• Provide a five-star experience to internal and external customers of the university
• Perform other day to day operational tasks for the Admissions department
• Other duties as assigned