EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES

• Regular attendance and punctuality are essential.
• Experience working with diverse populations in a culturally sensitive manner.
• Must be able to work independently and as part of a team.
• Excellent interpersonal skills, flexible and collaborative.
• Well-organized, able to self-manage competing priorities, and meet deadlines.
• Exceptional attention to detail and accuracy.
• Ability to exercise discretion and practice good judgment at all times.
• Computer Skills: Working knowledge of Microsoft Office (Word, Excel, Outlook, Teams) required.
• Bilingual English/Spanish Skills: Excellent Reading, Writing, and Oral Communication is preferred.
• Three (3) years of equivalent related work experience in Social Work, Human Services, Family Studies, or related field; or
• Bachelor’s degree in the field of Social Work, Human Services, Family Studies, or related field.

ORGANIZATIONAL STATEMENT

This job description is intended to provide an overview of the requirements of the position. As such, it is not necessarily all-inclusive, and the job may require other essential and/or non-essential functions, duties, or responsibilities not listed herein. Management reserves the sole right to modify this job description at any time. Nothing in this job description is intended to create a contract of employment of any type. Employment at Connections for Children is strictly on an at-will basis.

PRIMARY RESPONSIBILITIES

• Participate in the recruitment and enrollment of new clients in the subsidy program by:
• Conduct in-person meetings, both scheduled and by walk-in, with clients in order to receive and process documentation needed for enrollment
• Provide information and support to clients on child care options.
• Work with outside agencies to verify clients’ needs and eligibility for service.
• Manage, review and verify all eligibility required documentation for enrollment of clients within a timely manner and according to programs required time frame.
• Evaluate all client income in the household and apply a family fee if applicable.
• Maintain, complete, and organized client files according to program regulations and guidelines to satisfy program audits.
• Manage assigned caseload, ranging from 100-200 clients.
• Maintain knowledge of the Title 5 Regulations and State Funding Terms and Conditions for all applicable programs. Keep up-to-date on timely subsidy program changes and related guidance.
• Maintain current and accurate client records in MCT-CC3 and CalSAWs databases.
• Maintain confidentially of clients Personal Information as required by contracts.
• Ensure clients complaints are accurately logged and resolved in a timely manner or referred to Subsidized Programs Supervisor for appropriate resolution.

ADDITIONAL RESPONSIBILITIES

• Provide clients with information on supportive services (e.g., housing, food, mental health services, etc.) as needed.
• Represent the agency with professionalism in all interactions. This includes over the phone, in person, using electronic media, and written correspondence.
• Provide excellent internal and external customer service by working cooperatively within the department, across the agency, and with clients and partners.
• Support other functions within the department when needed.
• Participate in visibility events as needed.
• Attend all staff meetings, trainings, and annual retreats.
• Perform other duties as assigned
  Requirements: