Enrollment Specialist at Options For Learning

West Covina, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

33.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Attention to Detail, Case Management, Mathematical Calculations, Organizational Skills, Interpersonal Skills, Bilingual, Data Management, Collaboration, Problem Solving, Customer Service, Social Services, Enrollment Processes, Regulatory Knowledge, Time Management, Adaptability

Industry

Individual and Family Services

Description

Description About our organization Since 1981, Options for Learning has been at the forefront of helping families break the cycle of poverty and improve their lives by providing tools to create a positive foundation for school, social, and life success. Our dedicated and passionate employees have helped our agency become one of Southern California's most innovative and progressive child development organizations, serving more than 9,600 children throughout the San Gabriel Valley. About this position This position plays a vital role in supporting families as they access high-quality early learning opportunities through our programs. As a key member of the Enrollment Services team, the successful candidate will ensure a smooth and welcoming experience for families from initial contact through enrollment and recertification. This role requires strong communication skills, attention to detail, and the ability to navigate complex regulations with confidence and care. We’re looking for a proactive, compassionate, and solutions-oriented individual who thrives in a collaborative, fast-paced environment and is deeply committed to our mission of preparing children for lifelong success. What you’ll be doing Enrolling families, including initial certification and recertification, of services for various organization contracts; Maintaining knowledge of all current requirements for families receiving subsidized services in accordance with the Education Code, the California Department of Education’s Title 5 regulations and funding terms and conditions, Community Care Licensing Title 22 regulations and administrative requirements, and Early Head Start and Head Start performance standards; Accurately calculating parent fees; Managing all documentation to verify eligibility and need of services on a timely basis for assigned caseload according to organization policies and procedures; Assisting parents in identifying social service needs, providing appropriate referrals, and supporting plans for parent involvement and engagement opportunities; Accommodating parents for enrollment or recertification appointments at school sites or virtually; Accurately completing required monthly and weekly reports in a timely manner; Maintaining detailed, accurate, and reliable data records in the database on families served, services provided, services received, and outcomes; Thoroughly explaining contract requirements to parents; Collaborating with education staff in matters related to approved services documentation and parent communication; Reviewing and monitoring attendance for all children on assigned caseload; Working collaboratively with the Education Support Services, Family Engagement, Health Services, and Inclusion departments; Building strong rapport with enrolled families, new families, and external social services agency personnel; Bringing a team-oriented, collaborative, and positive attitude to the Enrollment Services Department; Assisting the enrollment supervisor as needed; Actively participating in all training provided by the organization and department; Performing other related duties as assigned. What you bring to the table Combination of 12 semester units in business, accounting, social work, sociology, or related field with minimum grade of C; Associate’s degree in human services, social work, or related field (preferred); Ability to perform intermediate-level mathematical calculations; Minimum of one year of case management experience and making eligibility determinations in the human services field (preferred); Experience and/or training in state- and federally funded children’s programs, with a particular focus on eligibility requirements and enrollment certifications (preferred); Ability to multitask caseloads and deadlines; Ability to adapt to high-volume, fluctuating workload; Strong attention to detail and effective organizational skills; Bilingual in English/Spanish or English/Mandarin with full proficiency (preferred); Ability to type with minimal errors; Ability to correctly and effectively communicate in written and oral English; Exceptional interpersonal skills with sensitivity to the unique needs of families and children, including those with special needs or who are at risk; A California driver’s license, daily use of an automobile, and automobile liability insurance (preferred); Experience working with diverse populations. What we can offer you Medical/dental/vision for part- and full-time employees (organization pays up to 95% of employee's premiums; prorated for part-time); Organization-paid and matching retirement plan; Professional growth opportunities, including free child development courses and college reimbursement; Generous and flexible PTO; Dedicated, mission-driven colleagues, and much more! Job specifications Reports to the enrollment supervisor; Full-time, year-round position; Eight-hour workday, four-day workweek; Hybrid work schedule with approval by management; Organization-wide winter break; Limited evening or weekend work may be required; Employment, responsibilities, compensation and other factors may be affected by changes in governmental regulations, the organization’s contracts, or at the organization’s discretion. Salary $25.00 - $33.00 per hour (candidates should anticipate receiving an offer within the first quartile of the salary range)

Responsibilities

The Enrollment Specialist will enroll families in services, ensuring a smooth experience from initial contact through enrollment and recertification. They will maintain documentation, assist parents with social service needs, and collaborate with various departments to support families.