Enrollment Specialist

at  Options for Learning

ABOUT OUR ORGANIZATION

Since 1981, Options for Learning has been at the forefront of helping families break the cycle of poverty and improve their lives by providing tools to create a positive foundation for school, social, and life success. Our dedicated and passionate employees have helped our organization become one of Southern California’s most innovative and progressive child development organizations, serving nearly 9,000 children throughout the San Gabriel Valley.

ABOUT THIS POSITION

The enrollment specialist is responsible for the delivery of enrollment services to families in the organization’s voucher-based programs.
The successful candidate must be able to communicate effectively, work both independently and collaboratively within a small, close-knit team, and thrive in a fast-paced environment. We are looking for someone with an upbeat, positive attitude who is eager to support the organization’s mission and achieve its strategic goals.

• Enrolling families, including initial certification, recertification, and voluntary requests of services for various organization contracts;
• Maintaining knowledge of all current requirements for families receiving subsidized services in accordance with the Welfare and Institution Code (WIC), the Education Code, the California Department of Education’s Title 5 regulations and funding terms and conditions, and California Department of Social Services performance standards;
• Accurately calculating parent fees;
• Managing all documentation to verify eligibility and need of services on a timely basis for assigned caseload, according to organization policies, regulations, and procedures;
• Assisting parents with access to child care consumer education, parental choice information, child care referrals, and identify social service needs;
• Accurately completing required reports in a timely manner;
• Maintaining detailed, accurate, and reliable data records in database on families served and services provided, while maintaining confidentiality;
• Thoroughly explaining program requirements to parents;
• Reviewing attendance records/provider invoices for all children on assigned caseload;
• Working collaboratively the Education Support Services departments;
• Assisting the enrollment supervisor;
• Actively participating in all training provided by the organization and department;
• Building strong rapport with enrolled families, new families, and external social services agency personnel;
• Bringing a team-oriented, collaborative, and positive attitude to the Voucher Enrollment Services team;
• Reading and implementing all organization and program policies and procedures;
• Actively participating in the annual in-service training;
• Performing other duties as assigned.