Date Posted: 07/11/2025
Req ID: 44220
Faculty/Division: School of Continuing Studies
Department: Sch of Continuing Studies
Campus: St. George (Downtown Toronto)

ABOUT US:

The University of Toronto School of Continuing Studies (SCS) offers an extensive roster of over 850 courses, over 40 program areas, and more than 125 certificates across a broad range of fields that help learners succeed in their careers, satisfy their curiosities, fulfill their passions, and live their best lives. Courses are delivered by our team of 800 + instructors, all of whom are industry or subject matter experts who are passionate about teaching and learning.
Complementing our academic offerings are our English Language Program and professional Comparative Education Service for learners seeking to have international credentials assessed in Canada.

ESSENTIAL QUALIFICATIONS:

• College Diploma (2 years) or acceptable combination of equivalent experience.
• Minimum two years of recent high volume front line customer service/ student registration/ call center experience in a high volume, demanding environment dealing with a highly diverse population preferably in adult education.
• Experience performing high volume data entry.
• Experience with registration processes/ or very similar process; experience handling fees.
• Experience working with confidential information.
• Intermediate proficiency in Microsoft Office Suite, database entry/editing, experience in online communication systems (web browsers, live chat/instant messaging and social media platforms).
• Strong front line customer service skills within a high volume intake environment.
• Excellent organizational, multi-tasking and time-management skills and the ability to appropriately prioritize tasks.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice; ability to ask probing questions and diffuse tense situations.
• Must be a highly motivated and energetic individual who enjoys the challenge of working in a dynamic, fast-paced environment and within a cohesive team structure.
• Strong data entry skills, with meticulous attention to detail; precision and accuracy are necessary.
• Ability to deal knowledgeably, tactfully, courteously, patiently and professionally with a wide range of individuals from diverse backgrounds.
• Demonstrated ability to manage a high volume of enquiries and meet deadlines.

LIVED EXPERIENCE STATEMENT

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position

YOUR RESPONSIBILITIES WILL INCLUDE:

• Responding to enquiries through the School’s main telephone line, emails, live agent and walk-in services
• Disseminating program and/or service information
• Checking completeness of applications
• Receiving and passing on application documents for review
• Applying established standards when confirming eligibility
• Maintaining information on digital platforms
• Handling fees and/or fines on a regular basis

TO BE SUCCESSFUL IN THIS ROLE YOU WILL BE:

• Articulate
• Communicator
• Courteous
• Multi-tasker
• Patient
• Problem solver
• Procedural
  Closing Date: 07/21/2025, 11:59PM ET
  Employee Group: USW
  Appointment Type: Budget - Continuing
  Schedule: Full-Time