We have a fantastic opportunity for a superstar Enrolment & Billing Coordinator to join the Contour Education team. 2025 promises to be our biggest year yet, and the role is integral to support our ongoing growth and success.

REQUIREMENTS

• Communication Skills: Excellent written and verbal communication skills for engaging with students, parents, and team members.
• Organisation & Detail-Orientation: Ability to maintain accurate records and stay on top of multiple tasks and timelines.
• Proactivity & Independence: Self-motivated with a strong sense of ownership over your responsibilities.
• Customer Service Skills: A friendly and patient approach, even when addressing overdue accounts or resolving issues.

SKILL REQUIREMENTS

Honesty and Integrity
High Level of Empathy
Detail Oriented & Organised
Energy and Enthusiasm
️ Excellent Customer Service Skills
Independence & Proactiveness
Willing to Listen, Learn & Grow
Intelligence & Creativity

EXPERIENCE REQUIREMENTS

Completed the VCE and Performed Well
Bachelor’s Degree (or currently studying) in Commerce/Finance/Business/Accounting or a related field
Prior Accounting, Finance, and/or Sales Experience (ideal)

PERSONAL REQUIREMENTS

• ️ Passionate and Engaged (we want you to be able to vibe with students and peers on campus!)
  Long-Term Mindset & Vision (if you’re selected, we’d like you to come for the ride for as long as you can!)
  Genuine Desire to Help Students & Parents (it’s our goal to help students achieve their potential at Contour, and we want their out-of-class experiences such as billing to be as smooth as possible!)

️ Full Academic Year Commitment (e.g. no overseas exchange trips for 8 weeks :()

• Ability to Commit to Hours (e.g. can’t constantly reschedule or miss work)

Travel to Melbourne CBD
Sign an NDA (e.g. can’t distribute our resources/company info to others)
❌ Agree to a non-compete clause (e.g. you can’t sell similar services for others, exceptions apply, check with us!)
Past VCE Graduate (we still accept applications from non-VCE graduates in exceptional circumstances!)

THE ROLE

If you’re a detail-oriented professional who thrives on organisation, accuracy, and helping others, then look no further. We’re looking for a full-time Enrolment & Billing Coordinator to join our Melbourne CBD team. In this pivotal role, you’ll be the cornerstone of our enrolment and billing processes, ensuring a seamless experience for students and families while supporting our sales and customer service teams.

WHAT YOU’LL DO:

• Coordinate Enrolments: Track and manage enrolment forms, following up on incomplete submissions to ensure all student records are up to date and accurate.
• Manage Billing Processes: Create, edit, and manage invoices with precision, addressing adjustments promptly to ensure smooth operations.
• Engage with Families: Communicate with students and parents about billing and enrolment enquiries in a friendly, professional, and supportive manner.
• Oversee Accounts: Proactively handle overdue invoices through respectful communication, maintaining positive relationships with families.
• CRM Accuracy: Keep our student and parent records updated in the CRM, supporting seamless enrolment and billing processes.
• Support Teams: Collaborate with the Sales and Customer Service teams by resolving billing and enrolment-related tickets efficiently.
• Solve Problems: Tackle ad hoc billing and enrolment questions with a problem-solving mindset, ensuring a great experience for all stakeholders.