JOB SUMMARY

We are looking for a dynamic and customer-focused individual to join our team. In this role, you will serve as the first point of contact for prospective students and parents, providing timely assistance and tailored recommendations on our Programmes, Webinars, and Bootcamps. You’ll be instrumental in driving student enrolment through active lead follow-up and delivering excellent service experiences. If you thrive in a fast-paced, people-centric environment and enjoy helping others make informed decisions, we’d love to hear from you!

EDUCATION & CERTIFICATIONS:

• A Diploma or Degree in Business, Communications, Education, or related fields is preferred.

TECHNICAL SKILLS:

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable using CRM or customer service platforms.
• Familiarity with social media platforms and email communication tools.

EXPERIENCE:

• 1–2 years of experience in customer service, sales, or a similar client-facing role is an advantage.
• Fresh graduates with the right attitude and strong communication skills are welcome to apply.

SOFT SKILLS:

• Strong interpersonal and verbal communication skills.
• Good command of written English.
• Positive, cheerful disposition with a willingness to go the extra mile.
• Team-oriented and adaptable in a fast-paced, diverse work environment.

WORKING EXPERIENCE & EDUCATION QUALIFICATIONS

Education Qualification

• Diploma

• Follow up with inquiries from various channels including phone, email, and social media.
• Advise parents and students on suitable Programmes, Webinars, and Bootcamps.
• Handle and resolve service-related challenges professionally.
• Generate and pursue new leads to meet sales and enrolment targets.
• Build and maintain strong relationships with customers to foster satisfaction and retention.
• Collaborate with internal teams to implement and support enrolment strategies.
• Assist with various ad-hoc tasks and projects as assigned.