Full job description

Job Title: Enrolment Officer

Department: Enrolment

Reports To: MIS Manager

Location: Big Dreams Head Office (Office-based), Control Tower, Motor City, Dubai

Hours: 40 hours per week, Monday to Friday

Salary: 5,000 – 6,000 AED plus monthly bonus scheme up to 1500 AED per month

Contract Type: Permanent, full-time

Job Purpose

The Enrolment Officer plays a key role in ensuring learners and apprentices are enrolled onto their programmes accurately, compliantly, and within agreed timescales. Working closely with the MIS, Compliance, and Delivery teams, the postholder is responsible for verifying eligibility, collecting and quality-checking enrolment documentation, and accurately recording learner data in line with DfE funding rules and awarding body requirements. This role is fundamental to maintaining funding compliance, audit readiness, and a positive enrolment experience for learners and employers.

Key Responsibilities

Manage the end-to-end enrolment process for new apprenticeship and training programme starts, ensuring all documentation is complete, accurate, and compliant before enrolment is confirmed.

Manage enrolments for Links Training programmes alongside Big Dreams provision, ensuring consistent standards, accuracy, and compliance across both.

Complete enrolment meetings with learners, including Information, Advice and Guidance (IAG), skills scans, and qualification screenings, to support accurate programme placement and eligibility.

Verify learner eligibility, including identity, residency, and prior qualification evidence, in line with current DfE funding rules.

Liaise with learners, employers, and delivery teams to collect required enrolment documentation within agreed timescales.

Ensure initial assessments, eligibility checks, and Learning Support Assessments are completed and recorded prior to enrolment sign-off.

Accurately input and maintain learner records on Sunesis, ensuring data is entered within agreed service levels.