Description
Enrolment Services in the Office of the Registrar is currently seeking a Full-time Regular Enrolment Services Advisor - Subject Matter Expert.
Supporting over 85,000 inquiries annually, Enrolment Services provides student facing advising services for the Office of the Registrar. As a central hub of student inquiry, advisors contribute to a positive student experience through their advising on all aspects of the student record, including: registration, fees, student loans, awards, exams, transcripts and convocation. Along with a team of student advising professionals, this position is responsible for upholding university and departmental regulation, policy, compliance as well as academic and referral services to support student engagement and student success while demonstrating critical thinking. As a result, this role requires collaboration with staff and stakeholders campus-wide in order to ensure accurate and supportive student advising and cross-campus referrals. The demands and work volume associated with this position can be significant, particularly during peak periods occurring throughout the year (August, September, January). The ideal candidate will embrace change and thrive in a dynamic team environment.
As a member of the Enrolment Services team, this position reports to the Manager, Enrolment Services Operations. Hours of work for this position are 35 hours per week, Monday-Friday. Peak operational periods, including August, September and January may require overtime and have limited opportunity for vacation. Occasional weekend overtime might also be required to support campus-wide events.
Summary of Key Responsibilities (job functions include but are not limited to):
This role serves two main purposes. The primary purpose of this position is to provide accurate, supportive and positive student advising which is approximately 75% of the Enrolment Services Advisor 2 role that is dedicated to client-facing (in-person or phone) advising/administrative interactions. The secondary element to this role is to support a key body of work (being a “Subject Matter Expert") in both supporting the functions as well as presenting and integrating the enrolment services lens in that body of work through meetings, projects, etc.

QUALIFICATIONS / REQUIREMENTS:

• A bachelor’s degree (or higher) in a related field.
• A minimum 4 years directly related experience in an advisory role. Must demonstrate examples of utilizing judgment within capacity of the role.
• A minimum 2 year experience working in a registrars’ office.
• Demonstrated experience working in an environment with peak periods and a high volume of inquiries.
• Comprehensive knowledge and understanding working with Peoplesoft (student administration); Banner or similar student administration systems is required.
• Experience utilizing and upholding calendar regulation & policy as it relates to student/client inquiries.
• Comprehensive knowledge of university policies, procedures, degree programs, structure, and services.
• Experience utilizing call centre and CRM technology is required.
• Experience investigating and troubleshooting financial accounts and with payment cashiering is required.
• Highly developed communication skills (both written and verbal), strong listening skills and the ability to probe for additional details is required.
• Experience explaining/resolving complex client inquiries would be an asset.
• Proven ability to adopt a functional leadership role within the team. Demonstrated ability to take initiative and follow through on tasks and accountabilities independently.
• Independent critical thinker with the ability to troubleshoot and problem solve utilizing critical thinking skills.
• Demonstrated proficiency using Microsoft Office applications (word, excel, powerpoint), Microsoft Outlook, internet browsers and web-based portals.
• Ability to readily learn & adapt to new technologies is required.
• Demonstrated personal coping strategies, including the ability to manage stress levels that are moderate to high based on volume & demand.
  Application Deadline: September 6, 2025
  We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
  This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 2.
  For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

Please refer the Job description for details