Enrolment Specialist at Doccla

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

37950.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Empathy, Patient Engagement, Trust Building, Technology Guidance, Record Keeping, Workflow Adherence, Zendesk, Team Collaboration, Feedback Reception, Target Driven, KPI Performance, Resilience, Flexibility, Call Volume Management, Problem Solving

Industry

Hospitals and Health Care

Description

🌍 A Bit About Us We’re Doccla, and we’re redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey from early discharge and acute recovery to long-term condition management and proactive care. We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows. We currently work with over 60% of NHS ICBs and supporting health systems across the including UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care. We’re backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann. 🚀 Why Join Us? This is your chance to join Doccla at a key stage in our growth. We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains. We’re solving real problems for patients and health systems and growing fast. Enrolment Specialist Salary: From £25,300 basic, up to £37,950 OTE (incentives based on KPI performance) Location: Hybrid role — at least 3 days per week in the Hammersmith office Commission: Targets and commission to reach OTE may change but are designed to be achievable (reviewed monthly) Hours: Flexible availability, including Saturdays and weekdays between 8am–8pm Growth: Development opportunities, with the potential to become a team lead within 12 weeks based on performance and program success 🧑‍⚕️ What You’ll Do as a Enrolment Specialist As one of Doccla’s first human touchpoints in the proactive care patient journey, you’ll play a pivotal role in helping people feel confident, reassured and supported as they begin Remote Patient Monitoring (RPM). In this role, you will: Call and engage with eligible patients and explain how this (free) remote monitoring service can help improve their health and daily quality of life, making the first interaction positive & motivating. Build trust and confidence by explaining the benefits of Doccla’s service, addressing concerns around technology, and dispelling fears about scams or complexity. Guide patients through the onboarding process, ensuring they: Log into the platform Provide consent Complete the initial questionnaire Receive their Doccla kit Submit their first baseline monitoring questionnaire Prevent churn by handling conversations with patients who are considering leaving the program, identifying the reasons, addressing concerns where appropriate, and working to support their continued engagement. Use Doccla tools (Zendesk/doccla platform) to log and track every interaction, ensuring consistency and strong quality control. Follow structured workflows, scripts and best practices provided by commercial, clinical and patient-support teams. Work as part of a hybrid “war room” team based in the Hammersmith office, collaborating with full-time staff, contractors and agency partners. Participate in ongoing training sessions to continuously refine patient engagement skills. Contribute to a high-performance environment, with results displayed in a team leaderboard. Be flexible and assist other teams such as the patient support team where needed 💡 What We’re Looking For We’re searching for empathetic communicators who can inspire trust and help patients feel calm, supported and motivated. You’ll be a great fit if you have: Exceptional Communication & Empathy Fluent in english Ability to reassure hesitant or anxious patients A warm, patient and motivating style Determination & Resilience Comfortable making high call volumes Able to persist respectfully when patients need reassurance or multiple follow-ups Organisational Strength Strong record-keeping and ability to follow structured workflows Comfortable using systems like Zendesk or similar tools Tech-Comfortable Mindset Ability to guide less tech-confident patients step-by-step Confidence navigating software, patient portals and call scripts Team-Oriented Approach Willingness to collaborate with a blended team of full-time staff and contractors Openness to feedback, coaching and continuous improvement Performance Motivation Driven by targets and KPIs Excited by a hybrid role that offers performance-linked incentives 🧠 How We Work We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first. To thrive here, you’ll need a can-do attitude and an action-oriented approach, along with a willingness to learn and grow through open feedback. We’re a hybrid team, with offices in London, Denmark, Germany, and Stockholm. Most of our team is London-based and enjoys in-person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet-friendly space. Some roles are fully remote, depending on the team and responsibilities. 🎁 What You’ll Get Annual Leave & Holidays 🌴 25 days annual leave + up to 8 UK bank holidays 🔄 Option to buy or sell holidays Remote Working 🏡 Flexible remote options 💻 £200 remote working stipend Financial Benefits 📈 Employee stock options 💸 4% pension on full basic pay 🛡️ 4x salary life insurance Health & Wellness 🩺 Private health insurance 🫄 4 months full pay for birthing parent* 👶🏽 4 weeks full pay for non-birthing parent* 🤒 Sick pay In-Office Perks (London HQ) 🍝 Free daily lunch 🐶 Pet-friendly office Other Benefits 📚 £500 L&D budget per person 🚲 Cycle to work scheme Via Smart Health: 🧑‍⚕️ 24/7 GP appointments 🧠 Mental health support 🥗 Nutrition & fitness advice 🧪 Second opinions & health checks 🏆 In Return for Your Hard Work A competitive compensation package (base + stock options), with half-year and annual performance reviews The chance to work on patient-first, system-level healthcare challenges in one of Europe’s leading healthtech companies Opportunities for growth and leadership we want you to challenge the status quo, own your impact, and continue developing, with our full support 🤝 Diversity at Doccla We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences. We’re committed to equal opportunity hiring regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point. 🔐 Safer Recruitment We are committed to safer recruitment practices. As Doccla is a CQC registered company, a Disclosure and Barring Service (DBS) check will be required for all roles. It is an offence to apply for such work if you are barred from working with children or vulnerable adults.

Responsibilities

The specialist will be the first human touchpoint for patients starting Remote Patient Monitoring (RPM), engaging them via calls to explain the service, build confidence, and guide them through the entire onboarding process. Key duties include preventing patient churn by addressing concerns and meticulously logging all interactions using company tools.