ABOUT US:

Making a meaningful difference with mission-critical software that empowers communities to thrive.
ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.
We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.
It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

THE KEY ACCOUNTABILITIES OF THE ROLE:

• Business Performance and Growth: The Enterprise Account Director is primarily accountable for manging and growing our Government customer base (State, Federal, Central and Adjacent Organisations). They are responsible for maintaining and growing existing customer revenue by driving the adoption of additional products and services, whilst identifying and prosecuting new opportunities for our core products and solutions in existing and new government markets.

• Customer Success and Satisfaction: You are responsible for building strong, trusted relationships with customers, understanding their needs, and ensuring the delivery of our products and services continue to meet the needs of Government. Collaboration with internal teams is key to delivering fit-for-purpose solutions that align with the broader company objectives and the specific demands of the customer base.

THE KEY RESPONSIBILITIES OF THE ROLE:

• Build and maintain strong, trusting relationships with government customers and bodies, understanding their unique needs and ensuring the delivery of technology solutions that drive transformative social, economic, and environmental outcomes.
• Drive revenue growth in our existing government customers through additional products and solutions, development and professional services, and uptake of Software as a Service.
• Identify and pursue new opportunities in government or adjacent markets focusing on our deep domain capabilities including but not limited to Regulatory, Sourcing, Procurement, Health Services, Customer Experience.
• Collaborate with cross-functional teams, including specialist sales, marketing, product management, customer experience and support to ensure seamless operations and alignment in achieving business objectives for government customers.
• Proactively monitor the health of the Government accounts and address any issues to prevent churn.
• Stay at the forefront of market trends, competitor activities, and emerging opportunities, leveraging market insights to identify opportunities across the segment.
• Ensure compliance with relevant industry regulations and internal governance policies to maintain integrity and uphold ethical standards throughout the organisation.

THE KEY REQUIREMENTS FOR THE ROLE:

• Strong Business Development focus, managing long-term pursuit opportunities along with opportunistic tender responses and customer growth and development.
• Results-driven mindset with a commitment to achieving targets and delivering value to clients.
• The ability to identify the requirements of the business and craft a solution from our core products and services.
• Highly organised with ability to plan communication cycles and touch points across your portfolio in a frequent and consistent manner.
• Be comfortable to adapt and multi-task in a fast-paced environment
• The ability to build and maintain positive relationships with clients, understand their needs, and manage expectations to ensure client satisfaction and project success.
• Effective negotiation skills for resolving conflicts, managing stakeholder expectations, and reaching consensus on project scope, timelines, and resource allocation.
• Knowledge of Enterprise SaaS solutions and their applications in the government sector.
• Familiarity with regulatory, procurement, sourcing, health services and customer management enterprise software solutions and their application within state and central governments.
• Understanding of government operations, regulations, procurement processes, and budgetary constraints is crucial.
• Knowledge of government procurement procedures, including RFP processes, contract negotiation, and vendor selection criteria, is necessary.
• Ability to articulate the value proposition of our enterprise solutions tailored to the specific needs and challenges of government agencies.
• Strong interpersonal and communication skills for building engagement with government decision-makers and conveying the benefits of our enterprise solutions.
• Proven enterprise software and complex solution sales experience into government.
• Previous experience working within or selling to government agencies, understanding their unique challenges and decision-making structures.
• Specific experience selling ERP or enterprise software solutions into government customers.
• Proficiency in negotiating complex contracts and agreements with government clients, navigating procurement procedures and compliance requirements.
• Strong networking skills and the ability to build and maintain relationships with government decision-makers and key stakeholders.
• Deep knowledge of the enterprise software market, including key players, competitive landscape, industry trends, and emerging technologies relevant to government organisations.
• Experience collaborating with cross-functional teams to deliver comprehensive solutions and support to government clients.