REAPIT – WHO ARE WE?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.
In the United Kingdom and Ireland, Reapit’s market-leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure.
Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.

Reporting to our Senior Director, Customer Success & Training you will play a key role as part of the Customer Success Leadership team.

You will be responsible for:

• Developing and maintaining a unique understanding and executive level working relationship with our Enterprise customers & prospects, understanding their business strategy and plans to ensure they and Reapit are aligned.
• Take ownership of a portfolio of assigned Enterprise customers, providing them with a single point of accountability and working with internal teams to enhance engagement, increase product adoption and overall value realisation.
• Delivering Customer service excellence through regular meetings and engagement, ensuring SLAs are consistently met and Customer expectations are exceeded at every opportunity, in order to maintain Customer retention along with outstanding Customer Satisfaction scores.
• Demonstrate model behaviours and a focus on excellence to develop strategies that drive Customer satisfaction levels.
• Pro-actively identify customers present and future needs and manage delivery expectations of these by engaging with internal departments and available customer data to ensure that our business can meet customer demands.
• Identify and nurture Customer & Prospect opportunities through consultation to solve Customer business needs and ensure Reapit maximises on revenue streams.
• Carry an individual quota, develop and implement effective strategies to drive new business growth and achieve revenue targets.
• Develop and execute an Enterprise sales plan focused on driving B2B SaaS sales.
• Ensure retention of existing business in line with the Company’s strategy and revenue forecasts.
• Document Customer calls and meetings using directed toolset in line with our Customer Engagement model.
• Work closely with marketing, product, and sales teams to align strategies and ensure seamless client experiences.