Serving as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity.
Reviewing customer journeys to help them overcome issues and achieve their goals while consistently receiving the necessary attention and support.
Implementing strategies to expand accounts, increase retention, solve issues and drive satisfaction for customers.
Offering product solutions to customers’ pain points and finding opportunities to expand the business by maintaining healthy customer relationships.
Serving as trusted and strategic advisor to customers in order to accurately forecast their needs and provide the best solutions and/or suggest product features.
Efficiently and regularly checking in with customers to ensure they are consistently engaging with Qashio’s features and solutions and keeping such benefits top of mind.
Maintaining collaboration and open communication between relevant internal and external teams to achieve targets.
Supplying and updating customer success metrics and data as directed.
Driving functional integration between Qashio and clients' ERP systems.
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