Key Responsibilities

Enterprise & Business Development

• Identify, engage, and acquire enterprise customers in Freight Forwarding, Logistics, CHA, NVOCC, and Supply Chain sectors.
• Drive consultative customer engagements by understanding business processes and recommending the most suitable SaaS solutions.
• Conduct product presentations, solution discussions, commercial negotiations, and contract closures.
• Build and manage enterprise pipeline to achieve revenue and growth targets.
• Collaborate with implementation and product teams for smooth customer onboarding and transition.

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Enterprise Account Management

• Manage strategic enterprise accounts and build strong \relationships with CXOs, business heads, and operational stakeholders.
• Drive customer retention, renewals, and long-term account growth.
• Identify upsell and cross-sell opportunities across business units and regions.
• Conduct periodic business reviews and strategic account planning sessions.
• Act as trusted advisor and primary escalation point for key customers.

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Customer Success & StakeholderCoordination

• Ensure successful adoption and utilization of the SaaS platform.
• Coordinate with implementation, product, support, and leadership teams to address customer needs and escalations.
• Capture customer feedback and collaborate internally for continuous product and service improvement.
• Monitor customer health, engagement, and satisfaction metrics.

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Skills & Experience

• 8–15 years of experience in:
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  • Enterprise SaaS Products
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  • Enterprise Account Management
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  • Freight Forwarding / Logistics Domain
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  • Customer Relationship & Revenue Management
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• Strong expertise in:
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  • Ocean & Air Freight Operations
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  • Customs / CHA Processes
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  • Transportation & Warehousing
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  • Shipment Lifecycle, Documentation & Billing
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• Proven experience handling large enterprise customers across India and Middle East markets.
• Strong track record in:
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  • Customer acquisition
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  • Account growth & retention
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  • Revenue ownership
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  • Strategic relationship management
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• Excellent communication, presentation, negotiation, and stakeholder management skills.

Preferred Qualifications

• Bachelor’s degree in business, Logistics, Supply Chain, or related field.
• Experience working with Freight Forwarding ERP / SaaS platforms.
• Exposure to digital transformation projects within logistics and supply chain organizations.

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Key Success Metrics

• Enterprise customer acquisition
• Revenue growth and account expansion
• Customer retention and renewals
• Strategic account development
• Customer satisfaction and adoption rates
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