At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
The Growth team at Deliverect is a dedicated group of proactive and experienced professionals focused on empowering customers to achieve significant growth. By serving as strategic partners, we deeply understand our customers’ evolving business needs to offer tailored support and guidance that maximizes the Deliverect platform’s potential. We foster strong, long-term relationships, collaborating closely to identify unique opportunities and co-create innovative strategies for their continued success in a dynamic market.
As an Enterprise Account Manager, you will play a critical role in fostering long-term relationships with Deliverect’s largest and most strategic customers in the region. You’ll be responsible for driving growth, ensuring customer satisfaction, and identifying opportunities for expansion. Your mission is to ensure our enterprise partners maximize the value of Deliverect’s solutions while positioning yourself as a trusted advisor and strategic partner.

JOIN OUR INNOVATIVE JOURNEY:

At Deliverect, we’re not just building a platform; we’re redefining how restaurants and retailers connect with their customers globally. We’re looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

WHAT YOU WILL DO:

• Drive net revenue retention (NRR) by proactively identifying expansion opportunities, reducing churn, and ensuring continued value realization, with a focus on meeting or exceeding sales targets.
• Serve as the primary point of contact for enterprise customers, building and maintaining strong relationships with stakeholders from the operational level to C-suite executives.
• Ensure customers are leveraging Deliverect’s full suite of features by providing training, best practices, and recommendations to drive platform adoption.
• Analyze customer usage data to identify trends, risks, and opportunities, using these insights to inform strategic conversations and improve customer engagement.
• Work closely with cross-functional teams, including Customer Success, Sales, Product, Marketing, and Support, to advocate for customer needs and drive mutual success.
• Address customer challenges with urgency and creativity, ensuring their satisfaction and continued loyalty.