LOCATION

On-site in Miami, FL preferred; remote eligible in AZ, CA, FL, GA, IL, MA, MD, NC, NJ, NY, TX, and WI

WHO WE ARE

At Paradigm, we’re revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.
We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We’re on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.

POSITION SNAPSHOT

The Enterprise Account Manager serves as a key member of our customer-facing team and is responsible for cultivating and maintaining strong relationships with enterprise clients. This role requires a deep understanding of client objectives and a commitment to driving their long-term success with our services. The successful candidate will communicate with clarity and confidence in a variety of settings—both formal and informal—including virtual and in-person meetings and presentations. We’re looking for someone with proven experience managing customer engagements across all levels of an organization, from individual contributors to C-suite executives. The ideal candidate brings a blend of industry expertise, strategic thinking, and creative problem-solving. They are highly data-driven, self-motivated, proactive, and possess outstanding communication and interpersonal skills. In this role, you will continuously monitor client outcomes and business performance, offering strategic recommendations that enhance success for our enterprise partners. This position reports directly to the Senior Director of Customer Experience.

EXPERIENCE AND SKILLS

• Minimum 5 years of experience in account management, customer success, or strategic partnerships, preferably in healthcare or a service-driven B2B environment
• Previous experience working in the home care industry or revenue cycle management (RCM) with client management experience preferred
• Demonstrated ability to build and execute account strategies that drive revenue and customer success
• Strong executive presence and excellent public speaking and presentation skills
• Effective problem-solver with sound decision-making abilities and a proactive approach
• Confident communicator with the ability to influence at all levels of an organization.
• Quick learner and self-starter who thrives in high-velocity, fast-paced environments—even when navigating ambiguity
• Strong interpersonal skills, with an ability to professionally interact with a diverse blend of personalities to maintain strong relationships
• Passion for customer success and a relentless drive to exceed expectations
• Highly organized with proven ability to manage multiple complex priorities simultaneously
• Strong proficiency with Excel to uncover insights and PowerPoint to organize and present findings with logical storytelling
• Positive, energetic, and adaptable team player who can also work independently as well as part of a team

EDUCATION AND QUALIFICATIONS

• Bachelor’s degree in Business, Marketing, Healthcare, or related field preferred

• Own and manage the relationship with assigned Enterprise customers, including increasing overall adoption, driving revenue growth, ensuring retention, and maintaining the highest levels of customer satisfaction
• Collaborate on joint strategic initiatives, such as conference breakout sessions and educational webinars, with customers to drive awareness and demand
• Act as a strategic partner, aligning our service offerings with customer goals and proactively identifying ways to deliver value and accelerate their success
• Analyze customer portfolios to identify trends, opportunities, and challenges, and develop targeted strategies to address them
• Demonstrate strong business judgment, quickly grasping complex concepts and applying them to real-world customer challenges
• Represent the company at trade shows and other events to network and promote company services and engage and build relationships with current customers
• Stay ahead of industry trends and communicate relevant developments to your customers, becoming a source of insight and innovation
• Advocate for customer needs and work closely with cross-functional teams to improve operational processes that improve overall customer experiences
• Operate with a high degree of autonomy, consistently meeting deadlines and deliverables across multiple customers and initiatives
• Maintain strategic oversight of all accounts using a CRM (HubSpot), documenting all interactions, tracking progress toward goals, and ensuring visibility into account health
• Lead proactive communications with your customers, including updates on new services, key announcements, and upcoming events
• Approximately 15%-20% annual travel required