Enterprise Account Manager at Riskified

Tel-Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Management, Analytical Skills, Communication Skills, Problem Solving, Interpersonal Skills, Team Collaboration, Strategic Analysis, Data Interpretation, eCommerce Experience, FinTech Experience, B2B SaaS Experience, Upselling, Customer Experience Optimization, Critical Thinking, Resourcefulness, Independence

Industry

Software Development

Description

About Us Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Booking.com, Acer, Gucci, Lorna Jane, GoPro, and many more. We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. About the Role At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure they're happy and profitable. Your clients will include Fortune 500 companies, big-box retailers, startups, travel merchants, and more. You'll collaborate daily with various Riskified teams, including Product, Analytics, Data Science and Development. What You'll Be Doing Be the primary point of contact for our most important merchants. Build, monitor, and communicate our KPIs to our clients Conduct in-depth analysis of our customers' most productive ways to utilize Riskified’s solution, including identifying and leading upsell opportunities. Provide strategic analysis and critical thinking as we plan long-term expansion Work with all other teams within the company to optimize customer experience across our portfolio Assist new customers as they join Riskified’s platform and begin using our services Qualifications 5+ years of experience in an enterprise client-facing role, with extensive international experience Superb writing and communication skills Strong analytical skills, including the ability to identify salient data from multiple sources Ability to interpret and present complex data clearly and concisely Great interpersonal skills and a team player Problem-solver, resourceful and independent eCommerce/FinTech background and/or experience working in a fast-growth B2B SaaS setting is strongly preferred Bachelor's degree - preferably in a highly quantitative field Native English speaker level - MUST Life at Riskified We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us. Our Tel-Aviv team is currently working in a hybrid of remote and in-office work. We have recently moved to our new space in Tel Aviv - check it out here! Some of our Tel Aviv Benefits & Perks: Equity for all employees, Keren Hishtalmut, pension Private medical insurance, extra time off for parents and caregivers Commuter and parking benefits Team events, fully-stocked kitchen,lunch stipend, happy hours, yoga, pilates, functional training, basketball, soccer Wide-ranging opportunities to volunteer and make an impact Commitment to your professional development with global onboarding, skills-based courses, full access to Udemy, lunch & learns Awesome Riskified gifts and swag! In the News Geektime: Riskified Goes Public Walla!: Happy Hour at the Riskified Offices Geektime Insider: A look at Riskified Tel Aviv Globes: Riskified to contribute the highest amount up to date to Tmura Globes: Riskified is among Israel’s fastest growing companies TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

Responsibilities

You will be the primary point of contact for our most important merchants, helping them maximize the value they receive from our service. This includes conducting in-depth analysis and collaborating with various teams to optimize customer experience.