Enterprise Account Manager

at  SoftwareONE

Job Function: Field Sales The role:
Account Manager provides ongoing sales support to existing customers, manages the customer relationship and customer satisfaction. This role implements and executes the account strategy. The AM develops & identifies new sales leads.

ACCOUNT MANAGEMENT-SKILLED

• Focuses on building relationships with existing clients to transform them into key strategic accounts.
• Nurtures these relationships to either retain the clients’ business or grow opportunities within the client.

CROSS-SELLING-SKILLED

• Encourages the purchase of an additional related product or service to an existing customer.
• Supplements or complements the purchase and provides additional benefit to the customer.

SALES METHODOLOGY-SKILLED

• Implements the organisation’s philosophy or framework of selling services and solutions to customers.
• Understands how to approach each phase of the sales process.

SALES PLATFORMS-SKILLED

• Processes daily sales tasks using the SWO’s CRM and preferred sales platform.
• Keeps data like contacts, leads and opportunities updated, integrates colleagues in the sales process.
• Observes and updates the weekly forecast and checks daily bookings.

SALES PROSPECTING & QUALIFICATION-SKILLED

• Develops a strategic approach for identifying new business opportunities.
• Engages these opportunities continuously until it either goes cold or leads to a sale.

UPSELLING-SKILLED

• Encourages the purchase of a comparable higher-end version of what the customer intended to purchase.

VALUE BASED SELLING-SKILLED

• Provides customers with a value-added perspective around industry, trends and the customer’s own business and tailors solutions and sales messages to meet customer needs displaying a level of confidence and credibility in front of the customer.

BUILDING RELATIONSHIPS-SKILLED

• Creates relationships with immediate team and across the organization characterized by a high level of acceptance, cooperation, and mutual respect. Forms relationships outside of the organization that supports individual growth and/or business success.
• Customer & Market Orientation-Skilled
• Understands customers’ strategic business objectives, how their decisions are made, their positions in the market, their opportunities and their challenges and has a clear understanding of existing and emerging market and industry needs.

NEGOTIATION-SKILLED

• Ability to overcome or minimize barriers and address needs and preferences of key decision makers, using assertive tactics when appropriate and has the ability to achieve a win-win outcome for SWO and the customer.
  Why SoftwareOne?:
  Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey.
  Accommodations:
  SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
  Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR

• Take ownership on the customer experience
• Ensure the timely and successful delivery of our solutions
• Drive proactive new Sales, Renewals, and overall Opportunity Management
• Providing customer services remotely
• Manage day-to-day customer and partner requests
• Track and forecast of defined account metrics / KPIs and financials .
  What we need to see from you: