Enterprise Account Manager, Team Lead at Papaya Global

Herzliya, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Lead, Account Management, Client Relationship Management, Revenue Growth, Upselling, Cross-selling, Service Delivery, Coaching, Mentoring, Strategic Partnership Building, RFP/RFI Support, CRM Platforms, Salesforce, Problem-Solving, Cross-functional Collaboration, Process Optimization

Industry

Financial Services

Description

Papaya Global is a rapidly growing, award-winning B2B tech unicorn revolutionizing the payroll, EOR and payments industry. With over $400M raised from top-tier investors, we offer an innovative, comprehensive solution for managing global workforces, spanning from hiring and onboarding to managing and paying employees in over 160 countries. As a Team Lead, you’ll be a key leader in nurturing and expanding strategic-level client relationships. You will oversee a regional account management team, drive revenue opportunities through upselling and cross-selling, and ensure world-class service delivery. You’ll collaborate closely with internal departments and executive stakeholders to ensure client success, retention, and growth. Key Responsibilities Lead & Mentor: Manage, inspire, and develop a high-performing regional Account Management team, providing coaching and support to help team members meet and exceed goals. Client Relationship Management: Build and maintain strong partnerships with key strategic clients by understanding their business needs, goals, and challenges. Act as a senior escalation point to resolve issues and ensure satisfaction. Revenue Growth: Identify upselling and cross-selling opportunities across existing accounts. Collaborate with internal teams to craft and implement solutions and contractual amendments. Strategic Partnership Building: Conduct regular partnership reviews and strategic check-ins with clients to align Papaya’s solutions with their evolving workforce strategies. Service Excellence: Ensure delivery meets SLAs and client expectations through proactive management, issue resolution, and continuous service optimization. Cross-functional Collaboration: Work closely with Legal, Operations, Customer Care, Payments, Finance, and other teams to provide seamless client experiences. RFP & Proposal Support: Collaborate on RFPs/RFIs with Sales and leadership, contribute to compelling proposals, and participate in client presentations and interviews. Team & Performance Metrics: Track and report on team KPIs, ensuring alignment with organizational goals and taking corrective actions when necessary. Process Optimization: Utilize internal playbooks, CRM tools, and feedback mechanisms to improve account strategies and drive operational excellence. Why Papaya Global? Be part of a mission-driven company transforming a $50B+ industry. Work with passionate professionals from over 30 countries. Thrive in a fast-paced, innovation-driven, and inclusive culture. Enjoy career growth, learning opportunities, and competitive benefits. Requirements Bachelor’s degree in Business, Marketing, or a related field. 4+ years’ experience in a team lead or managerial role within account management or sales. 5+ years’ experience in client-facing roles such as Account Management or Customer Success, preferably in B2B tech, HRIS, payroll, or fintech environments. Proven ability to build and nurture client relationships across mid to strategic levels. Strong leadership, coaching, and motivational skills. Exceptional interpersonal, negotiation, and communication skills. Proficiency in CRM platforms (e.g., Salesforce) and project management tools. Analytical mindset with strong problem-solving abilities. Comfortable working cross-functionally in a fast-paced, global organization. Deep customer orientation and passion for delivering exceptional service Nice to have null

Responsibilities

The Team Lead will manage, inspire, and develop a regional Account Management team while building and maintaining strong partnerships with strategic clients. Responsibilities also include driving revenue growth through upselling/cross-selling and ensuring world-class service delivery aligned with client needs.