Enterprise Account Manager

at  Traction Complete

As our Enterprise Account Manager for Traction Complete, you will work with customers to maximize their return on investment in Traction Complete’s products, delivering best-in-class customer experiences and ensuring long lasting partnerships with our most strategic customers.

WHO WE ARE

At Traction Complete, we empower our customers with great technology. Built on the Salesforce platform, we enable some of the world’s largest companies, like Zoom, to deliver exceptional services and achieve their missions. At our core, we are driven by a strong desire to support and uplift our clients.
Traction Complete has been honored as one of Forbes’ Top Startups and a certified Great Place to Work. We take immense pride in our product development, outstanding customer service, and the strong relationships we build with our partners and clients.
Community is at the heart of everything we do. We’re seeking individuals who are eager to join a dynamic team of engaged professionals who view business as more than just a means to generate revenue. We’re passionate about making a positive impact on our customers’ lives through innovative solutions and genuine care.
If you’re looking for a workplace where your contributions are genuinely valued and your growth is supported by a team that truly cheers you on, you’ve landed on the right page.

SKILLS

Tractionites come from a variety of backgrounds, and we are eager to find people that are from non-traditional backgrounds. Typically, we find that people are successful in this role when they have:

• 5+ years of experience in a revenue retention/growth role involving complex business relationships, preferably in the technological sector
• Bachelors’ Degree in Business, Computer Science, or related field
• SaaS experience is ideal, with an interest and aptitude for learning new technologies
• Strong interpersonal skills including excellent written and verbal communication skills
• Strong collaboration and team building skills, with ability to work with all levels and roles of an organization effectively
• Customer Success/Sales/Project Management experience, in the technology sector is preferred

WHAT YOU WILL BE DOING

• Builds and fosters relationships across multiple departments and levels of enterprise customer organizations, including but not limited to End Users, Technical Administrators, Leadership Team (up to C-suite level), and Procurement Teams
• Partners with Account Executives and customers to develop project success metrics
• Responsible for sales (renewals and expansions) of existing customers.
• Growing the footprint of TC (given the multiple solutions) and additional business units, subsidiary
• Creates and delivers project plans with deliverables and dates
• Drives change management within customer organizations
• Engages with primary stakeholders with an established cadence (QBRs)
• Understands the customer business initiatives outside of our products and seeks opportunities to leverage new functionality and products, to prevent churn when customers seek out competitors/alternatives
• Develops customer account plan and relationship maps to track progress and identify risks and opportunities
• Engages with all stakeholders to ensure there are regular contact touch points at all times
• Anticipates and prevents revenue churn as early as possible
• Partners with Leadership Team and Procurement Teams to negotiate renewal agreements
• Understands products and escalates issues to developers or CSM team to resolve problems
• Develops business cases for new product functionality that could address gaps in customer processes
• Partners with the Marketing Team to tell stories of Customer Success, leveraging customer account plans and delivery of success based on metrics agreed upon with customers

Tractionites come from a variety of backgrounds, and we are eager to find people that are from non-traditional backgrounds. Typically, we find that people are successful in this role when they have:

• 5+ years of experience in a revenue retention/growth role involving complex business relationships, preferably in the technological sector
• Bachelors’ Degree in Business, Computer Science, or related field
• SaaS experience is ideal, with an interest and aptitude for learning new technologies
• Strong interpersonal skills including excellent written and verbal communication skills
• Strong collaboration and team building skills, with ability to work with all levels and roles of an organization effectively
• Customer Success/Sales/Project Management experience, in the technology sector is preferre