Enterprise Analyst at NBCUniversal

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

75000.0

Posted On

31 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows, Mac OSX, Office 365, Active Directory, Mobile Device Management, IT Support, Customer Service, Problem-Solving, Technical Expertise, ITIL Fundamentals, SLA Management, Technology Passion, Team Player, Flexible Schedule, Communication, Responsiveness

Industry

Entertainment Providers

Description

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025. Job Description The Enterprise IT Support Analyst, L1 is a key member of Versant Media’s Enterprise IT Operations group, serving as the first point of contact for employees and partners requiring IT support. This role provides assistance both in-person (onsite), and through the help line, resolving a high percentage of issues at first contact. Success in this position requires strong technical expertise, proactive problem-solving skills, and a commitment to delivering exceptional customer service. The Analyst will handle a wide range of support requests across the Versant IT landscape, escalating complex issues when necessary while maintaining ownership and communication. This is a hands-on, customer-facing role where professionalism, responsiveness, and technical agility are essential to exceeding service expectations. YOUR DAY TO DAY: · Provide support to customers via Phone, Chat, In Person, (Onsite and TechBar) · Break Fix support for IT issues · Fulfill or triage customer requests · Deliver exceptional customer service · Understand Team targets and deliver to them Qualifications REQUIREMENTS / QUALIFICATIONS: · Experience with common technologies including Windows, Mac OSX, Office 365, Active Directory, mobile device management, etc. · Relevant IT Support Experience · Awareness of ITIL fundamentals · Relevant experience in performing and managing clearly defined SLA targets · Passionate about technology · Ability to work onsite four to five days per week · Candidates will also require an environment suitable for working from home part-time (i.e., a quiet work area with minimal distractions and a strong, consistent internet connection) WHO WE’RE LOOKING FOR: · Someone who genuinely puts their customer first · A team player who acts in the interest of all · A passionate and motivated individual · Someone with a flexible schedule that can cover later shifts, weekends or holidays when needed Additional Information This position has been designated as hybrid, generally contributing from the office a minimum of three days per week. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary: $62,000 - $75,000 Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected]. Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.

Responsibilities

The Enterprise IT Support Analyst serves as the first point of contact for IT support, providing assistance both in-person and through the help line. This role involves resolving a high percentage of issues at first contact while maintaining ownership and communication.