Enterprise App Programmer_SAP IBP at NetApp Austria

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SAP CPI, SAP IBP, Incident Management, Problem Investigation, Supply Planning, Forecast Consumption, Cloud Platform Integration, Data Services, HANA Smart Data Integration, ITIL Principles, ServiceNow, Technical Troubleshooting, Communication Skills, Presentation Skills, Writing Skills, User Creation

Industry

Software Development

Description

Job Summary As an L2 Engineer, you are part of a 24/5 support for HCM team that is responsible for migration, incident operations, problem investigation, management and resolution. You will work closely with cross-functional teams to understand and address customer needs and react quickly to support and operations issues. The Application Support group is a part of NetApp’s IT function and is responsible for a wide range of applications expertise. As a part of a team, you will help to ensure that team objectives and operational goals are met.Job Requirements Essential functions: · Provide specific technology operations support during assigned shift. Handle incident tickets, migrations, speak with end-users, work on problem tickets and resolve critical operations issues rapidly and effectively. · Should have 4-5 years of working experience on SAP CPI,SAP IBP to apply principles, concepts and best practices in supporting developed solutions and strategies · Overall order based planning process understanding including the results of Confirmation run for scheduling and shipping process, gating factor and supply usage · ABC XYZ segmentation, Product life cycle management, Stastical forecast generation configuration Along · Understanding of customization in the IBP using key figure calculation and operator · Supporting on Supply planning engines like Heuristic with Customized solutioning and to understand Forecast consumption concepts · Cloud platform integration for Data services and HANA Smart Data Integration functional technical knowledge to understand the data flow and resolve issues · Role creation, Catalogs, user creation concepts understanding · Strong communication ,Strong presentation and writing skills · Updates customers and others on status of support issues via ticket updates in an ITSM tool such as ServiceNow · Ability to follow standard ITIL support principles and processes · Working knowledge of ServiceNow or similar ITSM support tools. · Willingness to stretch beyond office hours in case of priority issues · Have been part of implementation projects and handling L2 support · Provide expertise on all technical questions related to SAP CPI integration · Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to other team membersEducation • A minimum of 2 years of experience is required; 3 to 5 years of experience is preferred. • An associate’s degree in Information Technology, Electrical Engineering, Computer Science or other related field is required; or equivalent experience.• Demonstrated ability to have completed multiple, moderately complex technical tasks.

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Responsibilities

As an L2 Engineer, you will provide technology operations support, handle incident tickets, and resolve critical operations issues. You will work closely with cross-functional teams to address customer needs and ensure operational goals are met.