Enterprise & Channel Customer Service Representative at Homesteaders Life Company

West Des Moines, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Management, Customer Success, SaaS Support, Salesforce, Inquiry Response, Ticket Management, Technical Escalation, Platform Adoption, Renewal Support, Upselling, Cross-selling, CSAT Monitoring, Retention Monitoring

Industry

Insurance

Description

Description As an Enterprise & Channel Customer Service Representative, you will work at Elevia as part of Homesteaders Life Company. You will manage ongoing support and relationships for Elevia customers including funeral homes, enterprise clients, and marketing agency channel partners. Ensures customer satisfaction, retention, and expansion across a portfolio of approximately 40–50 accounts. Your responsibilities will include: Manage assigned accounts including funeral homes and enterprise clients. Respond to customer inquiries and support tickets. Escalate technical issues to product or engineering. Conduct customer check-ins and ensure platform adoption. Track account activity in Salesforce. Support renewals, upsells, and cross-sell opportunities. Coordinate with onboarding and product teams. Monitor CSAT, retention and response metrics. Requirements Bachelor’s degree preferred in business, communications or related field. 3+ years of customer service, customer success, or account management experience. Experience supporting SaaS products preferred. Experience using CRM systems such as Salesforce. Pay and Benefits Summary: Our benefits include: An excellent schedule – office closes at 1 p.m. every Friday Remote Work Environment Base salary plus commission eligibility Annual profit sharing 401(k) with company match with discretionary contribution Company-sponsored group medical and dental insurance Company-paid life insurance Company-paid long-term disability Paid holidays Generous vacation time and sick leave Paid parental leave About Homesteaders: At Elevia, we believe that meaningful human connection has the power to transform the way families experience some of life’s most difficult moments. We are a B2B SaaS company who partners with funeral homes, hospice organizations, cemeteries, and other care focused professionals to ensure that every family receives compassionate, timely, and thoughtful communication—before, during, and after the services they rely on. You’ll play a direct role in helping families feel comforted and connected, while supporting businesses that are dedicated to serving their communities. Homesteaders Life Company, a mutual company owned by its policy holders, is a national leader providing products and services to help people design a better farewell. Founded in 1906, Homesteaders is known for secure preneed funding and innovative solutions that help funeral and end-of-life professionals and consumers connect with each other. We are currently not hiring in Arizona, Connecticut, California, Massachusetts, Oregon, Colorado, Montana, New York, Illinois, Minnesota, and Washington. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

The representative will manage ongoing support and relationships for approximately 40–50 Elevia customers, including funeral homes, enterprise clients, and channel partners, focusing on satisfaction, retention, and expansion. Key duties involve responding to inquiries, escalating technical issues, conducting customer check-ins, tracking activity in Salesforce, and supporting sales opportunities.