THIS ISN’T JUST ANOTHER CLIENT SUCCESS ROLE. THIS IS YOUR CHANCE TO TAKE OWNERSHIP OF SOME OF THE MOST EXCITING ENTERPRISE ACCOUNTS ACROSS EMEA AND MAKE A MEASURABLE IMPACT EVERY SINGLE DAY.

ABOUT THE ROLE:

As an Enterprise Client Success Manager at Support Revolution, you will be the heartbeat of our client relationships. You’ll dive deep into their world, understand their pain points, and show them how Support Revolution can unlock massive value through our services. You’ll be the go-to expert and advocate for your clients, ensuring they are not only satisfied, but excited to grow with us.
If you thrive on building lasting client relationships, solving complex business challenges and driving real commercial impact, join our team!

WHAT YOU’LL BE DOING:

As our Enterprise Client Success Manager, you will work closely with the Global Vice President of Client Success to:

• Own and grow a portfolio of EMEA based enterprise clients, acting as their strategic advisor and primary point of contact
• Drive revenue growth through proactive identification of cross-sell and upsell opportunities across Support Revolution’s full service offering
• Ensure smooth renewals and long-term retention by mitigating risks, resolving issues early, and aligning services to business needs
• Deliver a seamless client experience, from onboarding through adoption and expansion
• Collaborate cross-functionally with Marketing, Product, Service Delivery and Sales to ensure high-impact results
• Champion client success stories, securing references, testimonials, and case studies
• Stay ahead of client needs, helping them unlock full value from their support contracts and proactively introducing service enhancements
• Track and report on key performance indicators, including client health, revenue growth, renewal forecasts, and satisfaction metrics.