The Digital Collaboration Director will oversee the enterprise collaboration applications within the Global organization. This high-profile role requires a strategic leader with a deep understanding of collaboration technologies, data analytics, and AI, exceptional product management acumen, and a proven track record of delivering and operating large-scale digital solutions. This role involves partnering with product and channel leaders across the organization, as well as business, risk, and privacy leaders, to design, develop, and support enterprise-wide solutions using Microsoft technologies, GenAI, and the Agile SDLC. The successful candidate will manage a multi-million dollar budget, ensuring optimal allocation of resources to drive innovation, operational excellence, and data-driven insights.
Key Responsibilities
Leadership and Strategy
- Develop and execute a strategic vision for enterprise collaboration applications initiatives, aligning with the organization’s goals and objectives.
- Lead a cross-functional team, fostering a culture of innovation, collaboration, continuous improvement, and data-driven decision-making.
- Maintain strong relationships with key stakeholders, including senior executives, to ensure alignment and support for collaboration and data initiatives.
Product Management
- Oversee the end-to-end product lifecycle for collaboration tools and productivity platforms, from ideation to deployment and beyond.
- Define product roadmaps and prioritize features based on business needs, user feedback, market trends, and data insights.
- Ensure seamless integration of collaboration tools and GenAI capabilities with existing systems and workflows.
Delivery and Operations
- Manage the delivery of collaboration solutions projects, ensuring projects are completed on time, within scope, and on budget.
- Implement robust operational processes to ensure the reliability, security, performance, and data integrity of collaboration applications and platforms.
- Monitor and analyze usage metrics, user feedback, performance data, and data insights to drive continuous improvement and user satisfaction.
Budget Management
- Oversee a multi-million dollar budget, ensuring effective allocation of resources to maximize ROI and achieve strategic objectives.
- Develop financial forecasts, track expenditures, and conduct regular budget reviews.
- Identify cost-saving opportunities and drive efficiencies across the collaboration portfolio.
Key Capabilities:
- Advisory Leadership: Provide consultative services to our member firms to guide technology and data decisions, informed by risk and privacy considerations.
- Technical Leadership: Provide technical leadership on development and implementation programs, oversee product roadmaps, work plans, budgets, schedules, and data pipelines, and manage the budget and project timeline.
- Vendor Management: Drive vendor engagement and relationships to increase value delivered, customer satisfaction, performance, and sustainability, including vendors providing GenAI and collaboration solutions.
- Program Management: Lead the design, development, and delivery aspects of the collaboration products portfolio, ensure projects are completed on schedule and within budget, and monitor progress and status of deliverables.
- Team Management: Organize and manage multiple product development and collaboration teams, both onshore and offshore, and motivate and lead project delivery teams.
- People Management: Manage the recruitment and selection of a talented team, report staffing and resource allocation, and cultivate a culture of teamwork, innovation, and technical literacy.
- Knowledge Sharing: Lead efforts to continually improve processes for Member Firms and support Member Firms and Global Communities in product usage, business process education, and data insights.