ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

ROLE PROFILE:

The Enterprise Content Analyst will be working to build exceptional content to engage and inform colleagues globally in our organization. Your main goal is to help colleagues find information that will answer their questions and promote a self-service culture to improve efficiency. This is an opportunity for a highly motivated individual who wants to use their skills to improve the user experience and employee satisfaction. Our team will create, rewrite, and maintain colleague-facing knowledge articles and user guides on ServiceNow.

WHAT YOUAND#39;LL BE DOING:

• Create and update content using standard templates and components, including assigning tags, identifying keywords, and capturing metadata.
• Adhere to publishing standards and guidelines.
• Write knowledge content, user guides, and policies in a clear, concise, and user-friendly format that conforms to publishing guidelines.
• Review and validate information to ensure content is relevant, up-to-date, and searchable for multiple audiences.
• Collaborate with the knowledge manager to ensure content accuracy and alignment with publishing guidelines.
• Transform data into logical steps to simplify complex descriptions for seamless user journeys.
• Verify that written content addresses frequently asked questions and provides instructions for problem-solving and troubleshooting.
• Update and revise content based on feedback, analytics, and user behaviors to support continuous improvement.
• Implement SEO standard methodologies to improve content visibility and search engine rankings.
• Respond positively to feedback from stakeholders to enhance the user experience.
• Handle workload and multiple tasks efficiently to improve performance.