Enterprise Customer Onboarding Manager – Philippines/Malaysia at Traild Software

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Enterprise SaaS implementation, Project management, Stakeholder management, Risk management, Software configuration, Technical troubleshooting, ERP systems, Accounting systems, Cross-functional collaboration, Client onboarding, Workflow optimization, Integration management, Communication skills, Strategic planning, Data analysis

Industry

Financial Services

Description

Traild: Who are we?  Traild is a high-growth SaaS company redefining how finance teams operate, combining AI, automation, and payments infrastructure to power the future of B2B finance. Every year, businesses lose billions to fraud, errors, and mistakes. Traild exists to solve this at scale, helping finance teams move faster, stay in control, and operate with confidence. With rapid customer growth, global expansion across APAC, North America and EMEA, and continued investment in product innovation, we are at a defining stage of our journey. This is an opportunity to help shape the next category leader in finance automation, control and security, building technology that transforms how businesses manage, move, and protect money. At the core of this is a powerful AI-driven platform, enabling finance teams to deploy intelligent agents that do the work, surface risk in real time, and continuously improve how financial operations run. Traild is building the infrastructure behind modern finance, protecting and powering meaningful volumes of the world’s B2B transactions. If you’re excited by high growth, real ownership, and building something that matters, Traild is the place to do the most impactful work of your career. Hear how Traild customers speak about us here. [https://www.youtube.com/watch?v=FLzZeOZt1d4] The Role: Want to be a part of our exciting growth journey?  As Traild moves upmarket into enterprise territory, we are looking for an Enterprise Customer Onboarding Manager to join our talented and dynamic team. We are expanding into several international markets with increasingly complex, high-value enterprise engagements, and we need someone who brings genuine enterprise implementation expertise alongside a passion for helping clients succeed. In this role, you will own end-to-end onboarding and implementation for our most strategic enterprise clients - managing complex, multi-stakeholder environments, configuring software to meet unique business requirements, and driving measurable outcomes throughout the entire implementation lifecycle. The ideal candidate brings enterprise SaaS implementation experience, strong project management capability, and the technical aptitude to work confidently with integrations, workflows, and cross-functional product and engineering teams. Key Responsibilities  * Lead and manage the onboarding and implementation of new enterprise clients from contract to go-live. * Own end-to-end project delivery across multiple concurrent implementations — including scoping, timelines, risk management, and driving outcomes. * Understand customer goals and ensure they are achieving measurable value with the product. * Confidently engage with senior stakeholders and executives across complex customer environments. * Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting client needs. * Collaborate with our Product and Engineering teams to translate client needs into technical solutions and help improve the service. * Build strong, trusted relationships with customer stakeholders — from day-to-day champions through to the C-suite. Who You Are: You’re an enterprise implementation professional who thrives in complex, high-stakes environments. You can navigate large organisations, align senior stakeholders, and keep multiple workstreams moving. You’re equally comfortable partnering with Engineering as you are presenting to a CFO. You’re hands-on, pragmatic, and outcome-driven—creating momentum even when the path isn’t perfectly defined. * Led enterprise SaaS implementations (\$100K+ ACV) with multiple stakeholders. * Own end-to-end implementations across multiple concurrent projects, including scoping, timelines, risk management, and delivery. * Confident engaging senior stakeholders and navigating complex customer environments. * Strong product and technical aptitude (e.g., integrations, workflows, and partnering with Product and Engineering). * Execution-focused and entrepreneurial—take initiative, create momentum, and thrive in ambiguity. * Experience with enterprise ERP or accounting systems (e.g., IFS, NetSuite, SAPB1) is advantageous. * Experience thriving in a fast-paced startup or scale-up environment, with exceptional interpersonal and communication skills.  The Perks of Working at Traild   * Flexibility: we offer a range of remote, hybrid and flexible working options.  * Global team: we are growing across APAC, NA and EMEA and have team all across the world.  * We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it  * Our team genuinely loves working at Traild: our eNPS [https://www.hibob.com/hr-glossary/employee-net-promoter-score/] score is 78, where anything above 50 is considered world-class. Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment. Please note that Traild is an E-Verify employer.

Responsibilities

Lead and manage the end-to-end onboarding and implementation process for strategic enterprise clients from contract to go-live. Collaborate with product and engineering teams to configure software solutions and ensure clients achieve measurable value.