Enterprise Customer Success Coordinator at SmartSearch
Leeds, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

10 Sep, 25

Salary

0.0

Posted On

11 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description

Careers
SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.
SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

Responsibilities
  • Deliver a seamless customer experience for our portfolio of enterprise clients and strive to exceed customer expectations.
  • Provide a best in-class query resolution service to our clients, aiming to resolve client issues as quickly as possible.
  • Use the information and resources available to investigate and resolve customer queries immediately or escalate through the appropriate channels for further investigation/resolution.
  • Keep up-to-date with any changes or upgrades to the SmartSearch platform.
  • Take responsibility for the completion of admin tasks such as bulk uploads and the administration of new contracts for enterprise clients.
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