BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.
We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.
BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

• Build and manage strong relationships with a group of 15-25 our most strategic, enterprise customers (up to C-level)
• Lead account strategy in partnership with Account Directors to create a white-glove customer experience aligned to the customer’s desired outcomes and priorities
• Provide proactive engagement, both in-person and remotely throughout the full customer lifecycle
• Plan, coordinate and be a core presenter on Business Reviews to drive meaningful, strategic conversations with key customer executives and decision makers to understand their goals and priorities and where Feedonomics can best support
• Identify and open new upsell/cross sell opportunities and execute appropriate hand off in a timely and efficient manner to the Sales organization
• Become an expert in Feedonomics systems; Feedonomics Platform, internal Sales CRM, and internal Zoho ticketing system
• Provide ongoing training sessions and product demonstrations with customers as new products and technologies are brought to market
• Drive Customer Retention & Support Commercial Needs
• Assist with challenging customer requests and escalate as needed to the appropriate team member (accounting; operations; sales; support)
• Support contract management and billing needs of the customer
• Collaborate with Feedonomics marketing team by collaborating on content for customer Success to ensure growth attainment and increased footprint.
• Acquire testimonials, case studies, and logos from satisfied customers, ensuring that all assigned accounts are engaged in accordance with our established requirements