CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. With solutions for Sales Planning and Incentives, we help revenue teams automate processes, hit revenue targets, and adapt with business change, ultimately driving efficient growth. It’s time to rethink ROI - your return on incentives - with CaptivateIQ.
With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, CaptivateIQ is on a mission to enable every company to improve their return on incentives and sales planning.

REQUIREMENTS

• 5+ years in Customer Success, Account Management, or a similar role in SaaS.
• Proven experience owning and growing enterprise customer relationships ($100k+ ARR).
• Strong executive presence, consultative communication skills, and business acumen.
• Experience managing complex product implementations and long customer lifecycles.
• Ability to operate independently, drive strategy, and thrive in ambiguity.
• Proficiency with planning tools (e.g. account plans, stakeholder maps, mutual success plans).
• Bonus: experience with RevOps, sales performance management, or compensation software.

ABOUT THE ROLE

We’re looking for a strategic and experienced Enterprise Customer Success Manager to join our Customer Success team at CaptivateIQ. In this role, you will be the trusted advisor to our largest and most complex customers (2,000+ employees), driving value realization, retention, and growth.
As an Enterprise CSM, you’ll own the full customer lifecycle — from onboarding and adoption through renewal and expansion. You’ll work cross-functionally with Sales, Product, Support, and Professional Services to align on business outcomes and influence product development with real-time feedback. You’ll partner with senior and executive-level stakeholders, utilizing structured planning to help them achieve long-term success.
This role is perfect for someone who is energized by complex problem-solving, executive engagement, and owning strategic accounts with high impact.

RESPONSIBILITIES

• Develop tailored success plans for Enterprise customers based on their business goals and use cases.
• Lead onboarding, adoption, QBRs, renewals, and expansion efforts for your book of business.
• Build and maintain strong relationships across customer stakeholders, including C-suite leaders.
• Collaborate closely with internal teams to solve customer pain points and close product gaps.
• Leverage data and insights to tell compelling value stories and manage risk proactively.
• Influence internal processes and platform improvements through structured VOC feedback.
• Identify growth opportunities and partner with Sales to expand the customer footprint.