Enterprise Customer Success Manager

at  FrankieOne

ENTERPRISE ACCOUNT MANAGER

Are you passionate about working with top fintechs and global crypto leaders to tackle critical issues? Do you thrive in high-intensity, fast-paced environments but without the red tape that drags organisations down? Keen to be part of a bonafide Australian success story? If so, we want you on our team!

As an Enterprise Account Manager at FrankieOne, you will play a pivotal role in driving and managing relationships with our enterprise customers. Acting as both an individual contributor and a mentor to the team, you’ll focus on:

• Solving Immediate Pain Points – Understanding customer needs and delivering impactful fraud and identity solutions.
• Unlocking New Opportunities – Identifying adjacent areas for growth and driving expansion within our enterprise accounts.
• Building a Best-in-Class Account Management Function – Helping to shape and scale how we manage and grow strategic relationships.

FrankieOne is at the forefront of building enterprise-grade SaaS solutions that create enormous value for our customers. We’ve already secured partnerships with three of the top four banks, leading fintechs, and some of the world’s largest crypto firms. Our momentum in the enterprise market is undeniable, and we’re making a significant impact in financial services.
This is a unique opportunity to shape the future of a category-defining company while solving mission-critical challenges for some of the most innovative organisations in the industry. If you’re ready to make your mark, we’d love to hear from you!
If you know how to help leading organisations solve their biggest issues then we want you!… This is a chance to make your mark, helping the leading fintech and some of the world’s largest Cryptos solve massive pain points around Identify and Fraud.
You will drive and run our engagement with our enterprise customers as an individual contributor and mentor to the team, which will involve solving immediate pain points, unlocking new opportunities in adjacent areas of the enterprise’s business, and building out a best-in-class Account Management function. You work with the customer and our technical team to deliver fraud and identity solutions that remove critical pain points in our customers’ journeys. This is a crucial addition to our accounts team at FrankieOne where you will materially shape the future of a game-changing category creator.

WHAT YOU’LL DO

If you can really own Enterprise Account Management then we want you!… but… this is not a simple desk-based role; this is a chance to make your mark. You’ll be making a step-change to how we operate a business:

• Take charge of key enterprise customer relationships, making sure they get the most out of our fraud and identity solutions.
• Work hand-in-hand with our technical team to create and deliver solutions that make customer journeys smoother.
• Spot opportunities to grow our presence within customer organizations by staying ahead of their changing needs.
• Be a trusted partner for our enterprise clients, championing their needs internally and helping shape our product roadmap.
• Play a key role in refining and improving how we manage and grow our enterprise accounts.

As an Enterprise Account Manager at FrankieOne, you will play a pivotal role in driving and managing relationships with our enterprise customers. Acting as both an individual contributor and a mentor to the team, you’ll focus on:

• Solving Immediate Pain Points – Understanding customer needs and delivering impactful fraud and identity solutions.
• Unlocking New Opportunities – Identifying adjacent areas for growth and driving expansion within our enterprise accounts.
• Building a Best-in-Class Account Management Function – Helping to shape and scale how we manage and grow strategic relationships