It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Responsibilities
Build trust and long-term relationships with all Glofox users within the F45 network
Manage and guide onboarding and implementation including data migrations (in collaboration with migration team), training, and technical account setup
Engage customers in business operations discovery during onboarding to ensure successful and strategic technical account setup, and work with technical teams to deliver customized accounts
Work closely with Sales, Product, and other internal stakeholders to deliver success for F45 during onboarding and throughout the customer lifecycle
Track and monitor F45’s account status and identify any areas of concern, and/or opportunities for growth; deliver consistent and meaningful business reviews to key stakeholders
Work jointly with the F45 to develop a success plan
Harvest customer success stories and testimonials from customers capturing business outcomes
Demonstrate product capability, functionality, and potential business outcomes
Act as a direct point of contact for escalation of customer issues, identifying and triaging internal resources to help find a resolution
Directly handle escalated support tickets
Maintain customer and product usage intelligence using our CRM and customer engagement platforms.
Preparation and delivery of feature requirements and feedback reports directly to the Product team
Serve as a mentor for new hires and junior team members
Any related ad-hoc or project tasks as required
Participate in cross-functional projects across Glofox teams
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