Enterprise Customer Success Manager at NARVAR INC

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Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

140000.0

Posted On

03 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, SaaS, Project Management, Communication, Client-Facing Skills, Data Insights, Collaboration, Attention to Detail, Multitasking, Retail, E-Commerce, Logistics, Technical Skills, Business Skills, Problem Solving, Process Optimization

Industry

technology;Information and Internet

Description

Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work with our amazing Customer Success team. Day-to-day Own the health and success of your customers from go-live through to renewal and expansion Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy Use data insights to track client health, and forecast and mitigate risk of churn Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently Contribute to the scalability of the customer success team through documentation and process optimization What we're looking for Minimum of 4+ year’s experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail Influence product, success, support, and sales teams to get things done Enjoy working in a fast-paced environment and have strong project management and communication skills Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence Articulate the value proposition of a technology platform to meet client needs Comfortable collaborating with both technical and business teams BA/BS Domain knowledge of retail, e-commerce, or logistics is a plus Previous start-up experience strongly preferred Why Narvar? We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform! From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits. The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. Narvar Pay Range $100,000—$140,000 USD Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it.

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Responsibilities

Own the health and success of customers from go-live through to renewal and expansion. Proactively engage clients to demonstrate value and identify opportunities for growth.