Enterprise Customer Success Manager at Optimove

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Client Relationship Management, Presentation Skills, Communication Skills, Organizational Skills, Analytical Skills, Interpersonal Skills, Proactive Attitude, Technology Understanding, Training, Advocacy, Value Enabling, Problem Solving, Project Management, Software Knowledge, Excel

Industry

Software Development

Description

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~560 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. Optimove’s Enterprise Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO’s, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serves as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment. If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you! Responsibilities: Own overall client relationship, enabling them to unlock value from their partnership with Optimove Establish a trusted and strategic relationship with each assigned client Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients Be the customer’s advocate internally by communicating requests and issues across departments Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform Communicate major product updates and releases ensuring clients enact changes Requirements: Bachelor’s degree 1-4 years of experience in relevant roles, ideally from software companies Extremely strong presentation and communication skills Proactive, highly organized, with the ability to manage multiple tasks A true value-enabler who relishes helping clients achieve their business goals Fast learner who can understand and articulate technology at any level Rich and effective interpersonal skills Strong analytical skills Growth mindset – always pushing yourself out of your comfort zone Excellent computer skills, including Excel Experience in technology-related fields, preferably web-based software Must be eligible to work in the UK – we are unable to provide sponsorship at this time This is a Hybrid role, and you will be required in our London office three days per week. We are looking forward to receiving your application for the role, and we will be in touch soon!

Responsibilities

The Enterprise Customer Success Manager is responsible for owning the overall client relationship and establishing a trusted relationship with each assigned client. They act as a strategic connector, ensuring the right resources engage with key stakeholders and advocate for the customer internally.