WHO WE ARE

At StellarAlgo we are inspired and united around innovating the future of fan experiences. We are brought together by the belief that accessible and actionable data inspires the personalized and authentic experiences that create lifelong fans. Through a combination of embracing challenges, a belief that alignment enables autonomy and a committed team, we believe in empowering our players to achieve big things where it comes to solving interesting problems with data. In fact, our biggest investment is in you; we give you what you need to focus on your professional growth and career development, all while developing software that directly impacts our customers and their fans. We will challenge you and you will be surrounded by people equally committed to the company’s success, allowing for constant collaboration.

THE ROLE: ARE YOU UP FOR THE CHALLENGE?

StellarAlgo is the leading customer cloud platform for live audience businesses. We’re focused on growing and monetizing the world’s most passionate digital audiences by recruiting high performers who know how to go for gold, work with their team, solve problems in real time, and speak up with creative ideas.
The League and Federation Business Unit helps our enterprise customers transform how they engage their fans while growing revenue for StellarAlgo. To realize this goal, the Enterprise Customer Success Manager will use their deep knowledge of our customers, the sporting industry, and our platform to position how our solutions will help customers realize their strategic goals.

WHAT YOU’LL DO

• Deeply understand your customer’s business goals by researching and building relationships with an ever-expanding group of users, business, and technical decision makers across the organization.
• Establish and execute customer success plans that support the Enterprise Account Executive’s account strategy.
• Dive deep into your customer’s data, uncover and share meaningful use cases that drive adoption and ROI.
• Educate data analysts, marketing directors, sales directors and executives on fan data best practices, developing fan insights, and leveraging fan insights using the StellarAlgo Platform.
• Identify and assist customer stakeholders to configure key business rules and automations inside the StellarAlgo platform to achieve their data strategy outcomes.
• Craft externally shareable customer success stories that demonstrate value.
• Execute renewal and upsell activities in partnership with the Enterprise Account Executive.
• Lead customer success initiatives, including customer onboarding programs, adoptions programs and proactive support and feature launch efforts.
• Actively seek customer feedback, identifying and understanding the drivers of satisfaction and dissatisfaction.
• Act as a voice of the customer, bringing back customer insights to the StellarAlgo team to impact our product and service.
• Anticipate issues and risks on customer satisfaction, determine the root cause of problems, remove blockers, and establish action plans to improve your customer’s overall experience.
• Proactively establish agreement on success measures and manage the execution of success measures to prevent the need for recovery plans.