Our Customer Success team plays a crucial role in ensuring our customers get the most value possible out of TechWolf’s innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers representing their voice towards internal teams.

Customer Success Managers run targeted engagements to help customers derive maximum value from their skills data, leading to project success, retention, and renewal. You will thrive in this role if you are a natural relationship- and business builder, with a keen sense of detail and passion for driving towards actual business impact.

• Trusted advisor: You’ll be the trusted advisor for some of our accounts. You’ll be their main point of contact and ensure you understand the problems they are trying to solve, the outcomes they want to achieve with TechWolf and will help them drive and communicate the value internally.
• Skill Based Organisation Architect: Help customers define and follow a path to becoming a skill-based organisation using our product, and help them create value with skill data. You’ll be a key contributor in their transformation to a skills-based way of working.
• Cross-functional collaboration: Collaborate with sales, product and the solutions team to support the customer in identifying their needs and guide them towards value.
• Customer Advocacy: Foster long-term relationships and become the voice of the customer within TechWolf. This includes gathering customer feedback, advocating for customer needs internally, and proactively addressing any issues or concerns.
• CS Pioneer: Be among the first members of the Customer Success team and help define how we approach customer success at TechWolf and track, monitor and improve customer health.