XENSAM: SAM DISRUPTERS

Xensam is the leading provider of AI-powered, cloud-hosted Software Asset Management technology. We’re looking for key players to join us as we scale our impact and build the Xensam team together. We take our culture seriously and strive to maintain the excellence, energy & enthusiasm that flows through the organization today.
We look for candidates who are passionate about what they do and ready to work the Xensam way. We know that experience counts, but we also know that it’s you, the person behind the experience, that makes it count.

QUALIFICATIONS

• 5+ years of experience working B2B as an Enterprise Customer Success Manager, Key Account Manager or Senior Customer Success Manager.
• Experience with support tools and platforms like HubSpot.
• Excellent presentation and organizational skills.
• An innovative self leader that is service minded.
• Superior communication skills in written and spoken English.
• Proficiency in languages like Swedish, German, and Dutch is a plus.
• Experience in the field of SaaS and Software Asset Management is a requirement.

ABOUT THE ROLE

As an Enterprise Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our enterprise clients. You will work closely with them to understand their business needs, implement effective strategies, and provide ongoing support to ensure they achieve their desired outcomes. Your goal is to foster strong, long-term relationships and drive customer retention and growth.

RESPONSIBILITIES

• Act as the primary point of contact for assigned customers, building trusted advisor relationships.
• Conduct regular check-ins and Business Reviews to ensure customers are satisfied and achieving their goals.
• Lead the onboarding process for new enterprise customers, ensuring a smooth transition and successful implementation of our products/services.
• Address and resolve customer concerns promptly, escalating issues when necessary.
• Renew accounts to enhance customer retention with timely management.
• Gather feedback through surveys and product usage data, identifying trends to share with internal teams.
• Represent customers’ needs and success stories to drive customer-centric improvements across the company.
• Keep educational, power points and self-service resources up-to-date.
• Anticipate customer needs by analyzing usage patterns, engagement metrics, and feedback.
• Manage and update customer information in the CRM system, ensuring data accuracy and tracking all customer interactions. Use the CRM to monitor customer health, manage tasks, and maintain a clear view of the customer lifecycle.