Enterprise Customer Success Program Manager at Inspectorio

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Program Management, Project Management, Analytical Skills, Communication Skills, Interpersonal Skills, Digital Technology, API Integration, SFTP Integration, Tools Automation, HTML, Web Design, Client Engagement, Business Development, Critical Thinking, Negotiation Skills

Industry

Software Development

Description

About the role The Strategic Accounts team is primarily responsible for acting as a bridge between the company and stakeholders on the customer side. The idea is to increase customer lifecycle value by starting small like with a free trial or test project, adding value, and building trust. The Enterprise CSM/Program Manager role is critical in this process, as this role will be the primary owner of one of Inspectorio’s largest accounts, acting as the voice of the customer internally, while also acting as the spokesperson for Inspectorio with the client. The responsibilities of this role will be split into two primary categories, Relationship Management and Program/Project Management. The ideal candidate is able to operate Autonomously and deliver Excellence across both aspects of this role. What you'll do Relationship Management Build and deepen relationships with customer stakeholders by delivering top-notch services. Inform account strategy in generating and developing business growth opportunities, working collaboratively with leaders, and Product. Negotiate with stakeholders both internal and external to arrive at optimal solutions to resolve client business problems. Create and maintain clear Ways of Working that will guide the partnership. Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire impact journey that Inspectorio can offer. Program and Project Management Influence long term strategic direction and serve as the product expert. Be able to prioritize across multiple work streams to ensure client satisfaction while still holding Inspectorio’s development capacity as a top priority. Understand each customer’s Quality and Sustainability goals, strategic growth plans, business drivers, technology strategy, and competitive landscape. Lead system configuration conversations with the client and collaborate closely with Product and Solutions Consulting teams to complete the work necessary to resolve the business problems. Facilitate system integrations by working closely with business and IT stakeholders externally as well as Engineering and Product teams internally. Stay up to date with all Product and major Industry developments - Successfully prescribe an impactful solution and be able to convince customers of the impact. Maintain clear and updated documentation on all information gathered to ensure the rest of the team is enabled to operate efficiently. Be able to navigate the complexities of a Fortune 100 size enterprise to arrive at solutions that are optimal for all involved stakeholders. Use active listening to truly understand and translate business problems into concrete requirements, and be able to find suitable solutions through configuration, process recommendations, or product development. Qualifications At least 8+ years of experience in client focused roles. Ideally in an international supply chain technology environment. At least 5+ years of experience in a client facing role in a SaaS environment. Ability to manage multiple priorities and work in a fast-paced, dynamic environment independently. Demonstrated success in B2B SaaS environments with a track record in exceeding goals. Demonstrated experience with analytic tools, or applications software. Strong critical thinking, analytical and communicational skills. Excellent interpersonal, written, verbal communication, and presentation skills (web & in-person) required. Demonstrable understanding and appetite for digital technology including API Integration, SFTP Integration, Tools Automation, HTML / Web Design. Comfortable to own and manage monthly & quarterly objectives. Ability to work from home independently and collaboratively. Experience of working alongside product teams and staying abreast of product developments, competitor activities, and market developments. Ability to quickly establish key facts, requirements to evaluate and propose solutions to business problems or processes. Analytical and consultative approach to client engagements. Fluent in English. Benefits Why it would be awesome to work with us 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time. 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially. 🌱 Grow with us: We're invested in your personal and professional development. 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture. Our Values EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better. AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work. COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed. HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.

Responsibilities

The Enterprise Customer Success Program Manager will build and deepen relationships with customer stakeholders while managing projects to ensure client satisfaction. They will also drive business development and influence long-term strategic direction.