Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

WHAT SKILLS DO I NEED?

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Design, build, and maintain automated integrations between business systems (e.g., CRM, billing, support, and marketing tools).
• Proven experience (5+ years) in designing and implementing complex integration solutions.
• In-depth knowledge of integration patterns, protocols, and technologies (e.g., REST, SOAP, JSON, XML, ETL processes).
• At least 2+ years with automated workflows using Python and iPaaS tools (e.g., Workato, Mulesoft, Boomi, Tines)
• Monitor and resolve integration issues while ensuring data integrity across systems.
• Highly adaptable and quick to learn new technologies, demonstrating a continuous growth mindset in dynamic environments.
• Demonstrated ability to work independently with minimal supervision, while also supporting and guiding team members to foster a collaborative and growth-oriented environment
• Understanding business processes and the ability to translate business requirements into technical solutions that drive value.
• Experienced in working with modern data models using tools like dbt and Snowflake, with a strong ability to trace data lineage from source to destination to ensure accuracy and consistency.

BONUS SKILLS & ATTRIBUTES

• Relevant certifications (e.g., TOGAF, Workato, MuleSoft, Dell Boomi)
• Knowledge of common business tools like CRM (Salesforce), billing systems (Stripe, Netsuite).

Please refer the Job description for details