ABOUT THE JOB:

As an Enterprise Onboarding Manager at Tapcheck, you’ll lead the implementation of our most strategic and complex clients. This individual contributor role is both technical and customer-facing, requiring deep knowledge of Tapcheck’s platform, Salesforce, and the payroll/timekeeping ecosystem.
You’ll manage the onboarding process end-to-end—from kickoff to launch—ensuring clean, scalable configurations and a seamless experience for clients. Your success will be measured by launch accuracy, first payroll success, and post-launch client health
This role offers both a remote and hybrid option. Employees located within 30 miles of Plano TX, are required to be in-office Tuesday through Thursday each week. Those residing beyond this radius may be considered for a fully remote arrangement, depending on experience and business needs.

What You’ll Do:

• Own the end-to-end onboarding process for enterprise clients, serving as the main implementation point of contact for both our clients our third-party vendors, such as payroll/timekeeping providers and service bureaus.
• Manage complex technical integrations and troubleshoot implementation issues with precision and urgency, leveraging deep product and platform expertise
• Maintain and enhance internal documentation and tooling (Salesforce, Confluence playbooks) to ensure alignment, consistency, and visibility across teams.
• Continuously improve onboarding processes and workflows by identifying gaps, refining standards, and contributing to scalable implementation practices.
• Run post-launch monitoring to ensure accurate setup—verifying payroll deductions, sync status, and critical data flows are functioning as expected.
• Prioritize launch accuracy over speed, ensuring clean, predictable go-lives that align with client expectations.
• Closely monitor client health during the first 30 days post-launch, resolving issues proactively and identifying trends to inform continuous improvement
• Ensure a confident and informed handoff to the Support team after 30 days, equipping them with the context and documentation needed for long-term client success
• Escalate risks and blockers with urgency; collaborate cross-functionally with the Project Manager, Product, Engineering, Partnerships, Support, and CSMs to deliver a seamless, proactive experience

ABOUT TAPCHECK:

Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis.
The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they’ve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances.
How We Get Things Done:

Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process.

• Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues.
• Grit: We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth.
• Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes.
• Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company.

What You’ll Do:

• Own the end-to-end onboarding process for enterprise clients, serving as the main implementation point of contact for both our clients our third-party vendors, such as payroll/timekeeping providers and service bureaus.
• Manage complex technical integrations and troubleshoot implementation issues with precision and urgency, leveraging deep product and platform expertise
• Maintain and enhance internal documentation and tooling (Salesforce, Confluence playbooks) to ensure alignment, consistency, and visibility across teams.
• Continuously improve onboarding processes and workflows by identifying gaps, refining standards, and contributing to scalable implementation practices.
• Run post-launch monitoring to ensure accurate setup—verifying payroll deductions, sync status, and critical data flows are functioning as expected.
• Prioritize launch accuracy over speed, ensuring clean, predictable go-lives that align with client expectations.
• Closely monitor client health during the first 30 days post-launch, resolving issues proactively and identifying trends to inform continuous improvement
• Ensure a confident and informed handoff to the Support team after 30 days, equipping them with the context and documentation needed for long-term client success
• Escalate risks and blockers with urgency; collaborate cross-functionally with the Project Manager, Product, Engineering, Partnerships, Support, and CSMs to deliver a seamless, proactive experienc